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Family Programming Coach

1 month ago

Rochester, United States Jeremiah Program Full time

ABOUT JEREMIAH PROGRAM

Jeremiah Program (JP) is a nonprofit organization helping single mothers invest in themselves so they can thrive and take steps towards economic mobility by helping them access higher education, affordable childcare, housing, skills training, and career development. JP envisions a world where poverty is no longer feminized; where race is not divorced from gender; where career and financial opportunities are not gentrified; and where women who experience poverty not only hold a seat at the table but hold the mic and curate the agenda.

Jeremiah Program offers one of the nation’s most successful strategies for disrupting poverty, two generations at a time. At JP, we believe that no mother should have to make the untenable choice between investing in herself or supporting her children. Our holistic approach invites single mothers into the leadership tent and encourages families to bring all of their identities to bear in achieving their goals in pursuit of economic mobility.

Founded in 1993, this year JP is supporting over 2,000 moms and kids across nine residential and non-residential campuses: Austin, Baltimore, Boston, Brooklyn, Fargo, Las Vegas, Minneapolis, St. Paul, and Rochester.

POSTION SUMMARY

The Family Programming Coach role reports to the Family Services Director and is responsible for providing transformative coaching to JP participants seeking to secure foundational basic needs, complete higher education, and ensure their children flourish in education and beyond. The Family Programming Coach walks alongside moms authoring their own stories, offering thought partnership, resources, support, and development. They deliver individual and group programming to ensure moms have access to a continuum of skills and supports as they work to disrupt the cycle of generational poverty and provide key administrative and planning capacity for family-facing work that sits at intersection of our programming and external partnerships. Key streams of work may include, referral partner and family outreach/lead tracking, communication and cultivation, and volunteer engagement and management.

PRIMARY RESPONSIBILITIES

Coaching

  • Recognize the deep humanity of the JP mom and enable the conditions for safe, judgement free reflection that is rooted in an understanding of the systemic barriers that affect single moms experiencing poverty, including but not limited to race, gender, and class barriers.
  • Co-develop individual goal plans for participants to provoke self-discovery and personal growth; engage in goal setting and meaningful action.
  • Coach participants by encouraging agency, promoting alignment between their personal values and actions, and generating innovative solutions using empowerment techniques.
  • Through coaching, act as accountability partner to participants as they strive towards their self-determined individual goals and navigate the systems to achieve economic mobility, including but not limited to college completion and career ambitions.
  • Provide support, crisis intervention, guidance, and resource referrals to address a variety of barriers to the student-parent journey, including housing, legal services, immigration, finances, food security and more.
  • Reinforce program concepts and tools learned in JP programming.

Program Facilitation and Delivery

  • Work closely with the Family Services Director to deliver high-quality programming that is responsive and meaningful in supporting moms in their journeys.
  • Collaborate with Participant Council Leaders, partnering with participants to take active roles in programming and the community.
  • Understand and apply program policies, protocols, and processes, tracking participant progress and outcomes and providing redirection and follow-up where applicable.
  • Provide parent programming occasionally held on evenings or weekends.
  • Support community partnerships and events.
  • Assist in planning Graduation and other participant events.
  • Contribute to and learn from multiple professional communities at the local site and across JP, collaborating across the organization to learn, plan and improve

Program Operations

  • Maintain efficient, confidential, and organized records in the organizational database to ensure accurate recordkeeping.
  • Oversee and execute the data collection strategy that allows JP to make data-informed decisions about ongoing efforts to support moms deeply.

Referral partner and new family cultivation management

  • Create, manage, and maintain outreach and referral partner database in support of strong, aligned partnerships and JP’s role in the service ecosystem
  • Create, manage, and maintain ongoing database of prospective families and ensure they are consistently engaged before they apply to JP, resulting in a steady pipeline and/or wait list for multiple E&L cycles
  • Coordinate and support the planning of key outreach activities (info sessions, partner open houses, etc...)
  • Curate the incoming family E&L experience, including confirming course sign up, journal pick up, welcome baskets, etc. to support persistence

Volunteer Engagement and Management

  • Manage high-impact family-facing volunteer initiatives such as Career Volunteer Mentor Program
  • Partner with campus Operations Manager and program leaders to fulfill specific parent and student needs, including but not limited to school supplies, holiday gifts and graduation experience

Other Program Partnership Supports as required

  • Develop, cultivate, and manage both emerging and established community partners (e.g., colleges, local businesses, corporations, nonprofits, neighborhood organizations, etc.), as identified with local and CST leadership.
  • Manage the implementation and tracking of key cross-generational programming or offerings such as summer camp enrollment, academic tutoring, reading or SEL partnerships
  • Liaise between CDC and Family Services directors to ensure that coordination on key activities such as family goal setting and parent conferences is effective and consistent
  • Coordinate and track out-of-school supports
  • Other Duties as Assigned: This job description provides a comprehensive overview of the role's responsibilities, but it's important to note that duties, responsibilities, and activities may evolve with or without prior notice.

Requirements

  • BA/BS (Master’s degree preferred) in education, human services, social work, or related field required
  • 3+ years of related professional experience, ideally in education or non-profits
  • At least two years of coaching experience, preferably with coursework or training in life, family, or executive coaching
  • Results oriented approach to work; can be trusted to complete work timely and with quality outputs
  • Proven experience as a well-organized self-starter, able to prioritize multiple needs and expectations independently and successfully.
  • Able to remain flexible and agile in a constantly changing environment.
  • Ability to prioritize and manage concurrent workstreams
  • Strong judgment on how to ensure stakeholders are appropriately informed of progress, potential obstacles and outcomes
  • Strong ability to interact effectively with diverse groups, and be at ease building successful collaborations with program participants, staff, and stakeholders
  • Understanding of impact of structural inequities that lead to generational poverty
  • Demonstrate strong project management and problem-solving skills in pursuit of outcomes for families
  • Thorough knowledge of training, education, and resources available in the community
  • Proficiency in computer skills, i.e., Microsoft Office, SharePoint, and ability to learn Apricot database. Salesforce experience is a welcome plus.

SALARY & BENEFITS:

Salaries for people entering this role typically fall between $54,000 and $61,000 and are commensurate with relevant experience and qualifications and in alignment with internal equity. Additionally, we offer medical, dental, vision, and supplemental benefits as well as retirement plans and a generous vacation package.

Summary

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.