Lead Retail Customer Service Associate

2 months ago

Katy, United States Fedex Ground Full time
POSITION SUMMARY:
The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant's time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
  • Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
  • Manages production flow to ensure all production orders are done right and on time
  • Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs
  • Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
  • Sets up complex orders and performs multiple tasks at the same time
  • Responsible for ensuring quality during and after production process
  • Ensures communication among shifts
  • Coordinates pick-up and delivery of customer orders
  • May provide leadership to team members on an assigned shift
  • Assists in the training of store team members
  • Collates, sorts and organizes customer orders
  • Operates the Point of Sale terminal (POS), handles financial transactions and makes change
  • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
  • Follows instructions of supervisors and assists other team members in performing store functions
  • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
  • Secondary responsibility for coordination of all shipping related services and activities, to include:
  • Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
  • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
  • Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies
  • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:
  • High school diploma or equivalent education
  • 2+ years of specialized experience
  • Excellent verbal and written communication skills

ESSENTIAL FUNCTIONS:
  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to work with minimal supervision
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
  • Suggests areas for improvement in internal processes along with possible solutions.
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
  • Applies Quality concepts presented at training during daily activities.
  • Supports FedEx Office Quality initiatives.
FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here.

  • Lead Retail Customer Service Associate

    4 weeks ago

    Katy, Texas, United States FedEx Full time

    Job SummaryThe Lead Retail Customer Service Associate is a key member of our Stores team, responsible for delivering exceptional customer experiences in all areas of our business, including print, signs & graphics, and shipping.Key ResponsibilitiesProvide expert knowledge and support to customers on all aspects of our services.Consistently deliver a positive...

  • Retail Customer Service Associate

    2 months ago

    Katy, United States FedEx Full time

    FedEx - JobID: PDX_FEC_F1F405DA-1FA8-412E-9A65-F3058F1D75DB_242049 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Retail Customer Service Associate

    2 weeks ago

    Katy, United States FedEx Full time

    FedEx - JobID: PDX_FEC_B4AB3824-DF5A-430C-8ECA-D1A0A41785E5_240752 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Retail Sales Associate

    3 months ago

    Katy, United States Elements Massage Full time

    Overview: If youre looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! We are looking for more people to join our team! If you like massage and are 18+ come and meet us! We have flexible schedules, and friendly enviornment. Our front desk staff is the core...

  • Retail Sales Associate

    2 months ago

    Katy, United States Elements Massage Full time

    Overview If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! Are you 18 or older and live near the area? Do you like massage? Retail Sales Associates enjoy the following perks: Pay $13 - $14 per hour depending on experience ...

  • Customer Service Associate

    4 weeks ago

    Katy, Texas, United States Family Dollar Full time

    Customer Service Representative Job DescriptionAs a Customer Service Representative at Family Dollar, you will be responsible for providing exceptional service to customers.Main Responsibilities:Greet customers and assist them with the selection of merchandise.Complete cash register transactions and answer questions regarding the store and...

  • Customer Service Associate

    3 weeks ago

    Katy, Texas, United States Circle K Stores, Inc. Full time

    Customer Service RepresentativeAt Circle K Stores, Inc., we're looking for a skilled Customer Service Representative to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Greet customers...

  • Sales Associate

    4 weeks ago

    Katy, Texas, United States Hibbett Retail, Inc. Full time

    Job SummaryThe Sales Associate is responsible for providing exceptional customer service and promoting sales in our store. This role requires a strong ability to work in a fast-paced environment, communicate effectively with customers, and maintain a high level of product knowledge.Key ResponsibilitiesProvide outstanding customer service, including helping...

  • Customer Service Associate

    4 weeks ago

    Katy, Texas, United States HomeGoods Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Associate. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a positive store partnership, and supporting our loss prevention efforts.Key ResponsibilitiesProvide timely, courteous,...

  • Retail Sales Associate

    3 weeks ago

    Katy, Texas, United States Tailored Brands Inc Full time

    Job Summary:As a Retail Sales Associate at K&G Fashion Superstore, you will be responsible for delivering exceptional customer experiences and driving sales growth. You will work closely with customers to understand their needs and preferences, providing personalized recommendations and ensuring a seamless shopping experience.Key Responsibilities:Provide...

  • Retail Sales Associate

    1 month ago

    Katy, Texas, United States Cash America Full time

    Job Title: Retail Sales AssociateWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Cash America Pawn. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, processing sales and loans, and maintaining a clean and organized sales floor.Key Responsibilities:Greets and...

  • Customer Service Representative

    4 weeks ago

    Katy, Texas, United States Famous Footwear Full time

    Famous Footwear is seeking a Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service and creating a welcoming environment for our customers. Key responsibilities include:Key Responsibilities:Greet customers warmly and build rapport to understand their preferences.Provide personalized...

  • Retail Sales Associate

    4 weeks ago

    Katy, Texas, United States Floor & Decor Full time

    Job Summary As a Retail Sales Associate at Floor & Decor, you will play a key role in delivering exceptional customer experiences and driving sales growth. Your primary responsibilities will include: Key Responsibilities Acknowledge and greet customers with a positive attitude, creating a welcoming environment for all visitors. Help customers find...

  • Retail Sales Associate

    2 months ago

    Katy, United States Camping World Full time

    Camping World - 27905 Katy Freeway Suite A [Sales Associate / Team Member] As a Retail Sales Associate at Camping World, you'll: Complete customer transactions using POS (point of sale) register systems; Provide excellent customer service; Consistently promote company programs including warranty sales and Memberships; Establish strong product knowledge and...

  • Retail Associate>

    6 months ago

    Katy, United States DDS DISCOUNTS Full time

    dd's Discounts - 20280 Katy Freeway Suite , #100 [Store Associate / Team Member] As a Retail Associate at dd's Discounts, you'll: Understand that safety is the number one priority and practices safe behaviors in everything they do; Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone; Treat all...

  • Retail Sales Associate

    4 weeks ago

    Katy, Texas, United States EverStaff Full time

    Job SummaryThe Store Associate role is a key position within our retail team, responsible for supporting the store management team in upholding company policies and operational processes. This includes driving daily sales and profit results, managing inventory accuracy, and enhancing customer loyalty.Key ResponsibilitiesReview sales floor daily for...

  • Seasonal Retail Sales Associate

    1 month ago

    Katy, Texas, United States Burlington Full time

    Burlington Retail Sales Associate Job DescriptionWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Burlington. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized sales floor, and supporting the management team with...

  • Bilingual Sales Associate Team Lead

    4 weeks ago

    Katy, Texas, United States Openwork Full time

    Exciting Opportunity for a Bilingual Sales Associate Team LeadWe are seeking a highly motivated and customer-focused leader to guide a small team of sales associates in a growing home goods company in Katy, TX. As a Bilingual Sales Associate Team Lead, you will be responsible for delivering exceptional customer service, leading by example, and motivating...

  • Retail Sales Associate

    1 month ago

    Katy, Texas, United States Zumiez Full time

    Join Zumiez Katy Mills Cir.We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Zumiez Katy Mills Cir. As a key member of our sales team, you will be responsible for providing exceptional customer service, organizing and presenting merchandise, and preventing loss through awareness of your assigned section.Key...

  • Retail Sales Associate

    1 month ago

    Katy, Texas, United States Camping World Full time

    Camping World Job OpportunityWe are seeking a skilled Retail Sales Associate to join our team at Camping World. As a key member of our sales team, you will be responsible for:Key Responsibilities:Processing customer transactions using our point-of-sale systemProviding exceptional customer service to ensure a positive shopping experiencePromoting company...