Exceptional Family Member Case Liaison

2 weeks ago

Patuxent River, United States Commander, Navy Installations Full time

Summary

The primary purpose of this position is to serve as the installation non-clinical case worker for the Exceptional Family Member Program (EFMP). Serves as a liaison to and works closely with health care professionals on provision of available services and resources at the command to ensure best possible care in accordance with community, national and Navy standards. Assists in identification of community resources.

Duties

Programmatic duties comprise 40% of incumbent's time and include but are not limited to:

Implements the Exceptional Family Member Program (EFMP) in the assigned Area of Responsibility (AOR) and conducts ongoing assessment of its consistency and effectiveness. Identifies program needs and challenges and presents recommendations and assistance to influence policy compliance issues. Stays abreast of Department of the Navy (DON), SECNAV, OPNAV, and CNIC policies and interprets/articulates their meaning, priorities and intent. Interfaces with service members and their families to identify resources and services to promote availability of EFMP to support individual needs; assisting families in assertively pursuing rights to resources available to them. Participates as assigned in the Inclusion Action Team (IAT). Ensures collection of data in compliance with policies and guidance. Facilitates the development and collaboration of installation EFMP public awareness campaigns to include planning of local events. Collaborates with eligible families to coordinate use of the Navy services, such as Respite Care and Priority Housing. Works in concert with the EFMP team to ensure the program works effectively to support families while maintaining compliance with all legal and regulatory guidance.

Training duties comprise 20% of incumbent's time and include but are not limited to:

Participates in coordination and execution of special needs camps, support groups for EFMP families, special events and workshops coordinated by the EFMP. Ensures command EFMP personnel are properly trained to provide briefings to commands that include eligibility, maintaining confidentiality, and available support services. Develops, updates and maintains installation EFMP education, outreach and public affairs programs, to include awareness briefings for command, unit, community organizations, individuals and families and distinguished visitors. Maintains personal records of staff training completion for review by the respective manager.

Case Management duties comprise 40% of incumbent's time and include but are not limited to:

Communicates directly with each assigned EFMP family case upon notification of assignment to offer support services. Interviews and assesses individual client and family circumstances upon and during enrollment to identify and evaluate their special needs and situational stressors, determine services for appropriate assistance, provide tailored guidance and updated information on services to improve quality of life and track progress of activity. Maintains a case file for each assigned EFMP family that includes the Installation Support Privacy Consent Form and detailed contact notes. Documents and maintains current records in the Fleet and Family Support Management Information System (FFSMIS), as required. Assists service members and their families with accessing available resources and services to support individual needs. Assists families in assertively pursuing rights to resources available to them. Participates in meetings between military families and special needs support professionals to develop the Individual Education Plan (IEP). Screens, updates and retains all required forms and other supporting documentation related to case evaluation and assessment in accordance with regulatory and policy guidance as established by DOD and Navy. Participates in the maintenance and development of a library of special needs educational, referral and resource materials. Tracks the status of the EFMP within their AOR to include family circumstances, areas needing improvement, effectiveness of activity progress, and provides updated information on services to improve quality of life. Prepares evaluations and recommendations to assist eligible members in connecting with appropriate resources and services. Maintains a detailed and consolidated portfolio of services for special needs families at the command and in the local community. Identifies and acquires conflicting or incomplete case information to provide proper recommendations, determine status and eligibility of enrollment of members. Researches and analyzes trends impacting families with special needs, identifies needs that are not being met for planning and assessment purposes, and reports and shares findings with leadership, management and action groups. Organizes work and sets short- and long-term priorities.

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