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Benefit and Eligibility Worker
4 months ago
We are proud to be an Equal Opportunity Employer and are actively working to build an equitable agency free of racism, discrimination and bias. We believe that teams where everyone can show up as their authentic selves are foundational to a vibrant workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.
Opportunity awaits Embark on a rewarding career with our LaPine Office Eligibility Team and make a difference
This is an In-Office Position, in Community and Remote work, based on office needs.
Bilingual English/Spanish Encouraged
* Please clearly include in your materials if you are bilingual
Oregon Department of Human Services ()
- We support Oregonians on their journey to well-being and independence by offering a range of opportunities that protect, empower, respect choice and preserve dignity.
- is foundational to our role as a human service agency and we are committed to integrating equity into all that we do.
- We embrace a transformative that prioritizes safety, value, support, strength, and engagement.
- We empower employees to join our that foster vibrant communities and promote shared learning.
About the program
The Self Sufficiency Offices help with food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical, refugee services, and domestic violence services.
Self-Sufficiency Programs Mission:
To provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty.
Summary of Duties:
As a Benefit & Eligibility Worker, you will play a critical role in providing a safety net that supports better outcomes for Oregonians. You will provide resources that support family stability and will also assist in connecting Oregonians to careers. You will determine eligibility for people applying to various Self-Sufficiency Programs through interviewing, gathering and assessing information.
Minimum qualifications
- Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients, and interpreting and applying the policies, rules, and guidelines that are applicable to the client's situation.
- An equivalent combination of education, training, and experience relative to the class concept.
A complete (long version) resume or application with job duties for each role listed is the best way to show that you meet the minimum requirements or possess transferrable skills for this position. Your application or resume will also be used in determining what pay salary step you fall in with the pay equity assessment if you are the successful candidate.
Essential attributes
We are looking for candidates with:
.
- Experience meeting or exceeding accuracy and attention to detail. The ability to accurately and successfully complete assigned tasks, meet outcomes and follow up on necessary actions.
- Experience providing customer service. Ability to provide customer service to a high volume of diverse customers in a manner that demonstrates active listening, compassion and a trauma-informed lens.
- Customer engagement experience. Ability to respectfully and professionally elicit information from clients in interviewing situations where the client may be feeling extremely emotional.
- Strong organizational skills. Experience remaining organized, using effective time management skills to prioritize tasks and responsibilities appropriately in a fast-paced, high productivity environment.
Attention all candidates Clearly describe how you meet all the minimum qualifications and all essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the process. During the , the information provided on your application will determine your starting salary - please include detailed work and education history.
Working conditions
- This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
- The ongoing work schedule is M-F, 8:00am-5:00pm
- Contact with the public, including contact with Oregonians experiencing emotional and financial stress.
- Serve a diverse range of customers with compassion and professionalism through a trauma informed lens.
- Will require sitting at a computer or telephone for prolonged periods of the workday, often work stations available to accommodate sitting and standing, but not always.
- Experience high volume of computer work, using various computer programs in a fast-paced environment.
- Priorities, processes and procedures may change daily and require the ability to be very flexible in application of procedures.
- May require a valid driver’s license and acceptable driving record or other acceptable method of transportation.
Background checks and requirements
- Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
- The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
Benefits
- Career growth and continuous learning opportunities
- Competitive – medical, dental, vision and more
- programs
- Paid vacation and sick leave
- 11 paid and additional special leave
- Annual merit increases (salary step increases)
- Cost of Living Adjustments
- Possible eligibility for the
