Summary:

The CRM Developer/Admin position is a role with a specific Customer Relationship Management (CRM) solution focus. This focus is targeted to solutions that can be implemented specifically via Microsoft Dynamics. The position supports Digital team in developing CRM solutions to ensure that the needs of our members and internal member service representatives are satisfied and that a wide range of operational objectives are addressed. The role involves collaboration with product owners/business analysts solution architects developers and testers to assess needs and define system requirements and/or configurations for these solutions.

Job Description:
Provide technical input regarding feasibility or design for needs expressed in user stories
Investigate enterprise and vendor APIs to determine whether they provide the necessary data to support an initiative and identify any modifications that may be necessary
Define format and mapping of data for interfaces between systems
Define and document the system requirements of a solution including the allocation of functionality across the presentation layer and backend services
Assist the business in determining if and how new systems or system enhancements may improve process flow and business function
Provide analytical support for the prioritization of features and epics to ensure work focuses on capabilities with maximum value and are aligned with product delivery strategy
Provide demos to internal project team as well as to business stakeholders.
Perform application and services tests to research application behavior and/or validate changes
Recommend opportunities to improve efficiency and effectiveness
Utilize system documentation database information application logs and scenario testing to determine root cause of system issues
Recognize and advocate for adherence to system solutions that are maintainable efficient and extensible

Have indepth understanding or working knowledge of the following:
ServicesOriented Architecture
System to system integrations via internal and vendor APIs
Configuration Management
Error Handling
XML and JSON Data Structures
Familiarity with native mobile applications responsive web applications and internal Customer Service Representative facing applications interfacing with cloud native microservices is a plus

Core Competencies:
Strong working knowledge of CRM solutions and strategies
Strong understanding of the range of builtin capabilities and options available in Microsoft Dynamics and the ability to make recommendations on how to best leverage those capabilities and options when formulating CRM solutions
Experience with case management as implemented through CRM solutions
Experience with Microsoft Dataverse
Understanding of Model Driven Apps and Canvas Apps
Knowledge of application integration with Power Apps is a plus
Knowledge of Power Automate is a plus