Concession Management Specialist

Summary

This position is located in Great Smoky Mountains National Park, in the Administration Division.

This is a Merit Promotion Announcement.

Duties

Collects, compiles, and maintains qualitative and quantitative data related to commercial services (., utilization statistics, correspondence, and rate request data). Performs analyses of collected data (historical and current) for use in feasibility studies, comparability studies, and other concessioner claims. Reviews applicable laws, regulations, policies, guidelines, and contract language in order to develop an understanding of the regulatory framework guiding the management of the Commercial Service Program. Helps commercial service providers understand applicable regulations and policies. Informs commercial service providers of legal and procedural changes that influence daily operations. Develops prospectuses and negotiates new and existing contracts with potential and current commercial service providers. Evaluates commercial services to ensure that services are provided in accordance with contract provisions and Park Service regulations. Ensures reporting provisions of contracts are met, along with the payment of concession franchise fees. Works with the Commercial Services Team in maintaining close contact with key NPS staff (., maintenance, interpretation) to ensure collaboration between the Commercial Service Program and other park divisions. Duties will be developmental in nature when filled below the full performance level.

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