Assistant Production Supervisor

2 weeks ago

Wilmington, United States DelDOT Full time

Summary Statement

The incumbent is responsible for assisting with supervising staff who prepare and process collections-related documents, including distributing, and assessing the work of staff. Work includes assisting staff in applying state and federal tax laws to cases; reviewing taxpayer accounts to ensure collection of the outstanding balance due; assisting with reviewing and approving judgement and garnishment documents; identifying and resolving errors; and responding to taxpayer concerns. In addition, the incumbent will develop and implement training programs to provide staff with the knowledge needed to process documents.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

Plans, assigns, and supervises the technical work of subordinates to include training, hiring, and performance evaluation.
Provides guidance on complex issues often involving cross-functional areas. 
Responds to complex questions or resolves issues from internal or external customers.
Prepares manuals and other instructions for use by subordinates and department officials regarding proper credit/refund procedures, methods, and systems.
Gathers/compiles production/quality data for various reports/studies used in managing process improvement.
Serves as primary liaison among work groups Division wide. Shares information, as appropriate, with agency customers, vendors, and other public agencies.
Develops/recommends improvements to unit workflow and workflow connections to other units within the Division.
Analyzes and interprets State laws, rules, and regulations applicable to unit responsibilities.
Recommends system changes to facilitate user applications/improve processing methods/results.

Job Requirements

JOB REQUIREMENTS for Assistant Production Supervisor
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

Six months experience in accounting support which includes performing financial transactions such as classifying, computing, verifying, recording/posting, reconciling, audit/examination, summarizing financial data, and compiling reports. Six months experience in data collection which includes collecting, compiling and maintaining data from multiple sources such as files, records, databases, customers, staff or others. Six months experience in record keeping which includes maintaining records, logs, and filing systems. Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data. Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.

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