Service Advisor

4 weeks ago

Wrightsville Beach, United States MarineMax Full time
OVERVIEW: The Service Advisor is responsible for providing support to the Service Manager, Service Team, and Customers. Responsibilities include working with the customer (either internal or external) to get the information required to perform the work on the boat, following through to make sure the work is completed correctly the first time in a timely manner.

KEY TASKS:

  • Assist Service Manager in day-to-day operations including scheduling and distribution of work for technicians and yard team, utilizing Service Scheduler and other tools as required to generate and manage work orders.
  • Use manufacturer flat rate guides and Standard Service Operations (SSO's) to determine the time allotted for the work, and follow up on timely completion.
  • Insure that the Complaint, Cause and Correction of each problem are noted in the IDS work order.
  • Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs, if required, and take precautions necessary to guarantee our payment including but not limited to pictures of the work and returning parts replaced.
  • Greet customers and determine needs, providing clear and precise instructions on the work order for the technician.
  • Answer incoming calls in a professional manner, returning all customer calls prior to close of business each day.
  • Promote the sale of additional labor services, parts and accessories in a professional manner for each customer.
  • Obtain Customer signature on every work order, and collect payment for work prior to releasing customer boat. In the event the repair cost is unknown initially, obtain customer approval on work order to diagnose issues, and then contact customer with estimate for repairs as soon as determined, and obtain approval.
  • Schedule, coordinate and follow-up on sublet contractors.
  • Inspect quality of work performed as required, prior to delivery to the customer.
  • Communicate with the customer during repairs and coordinate customer pick-up.
  • Finalize and invoice work orders.
  • Provide prompt, detailed and timely flow of all paperwork.
  • Other Duties as assigned.
KEY RESULT AREAS:
  • Internal/external customer satisfaction/FANS
  • Turnaround time on repair work
  • Effective communication with the customer
  • Accurate invoices
  • Accurate and organized service repair orders
  • Additional metrics including $0 accounts receivable, number of open work orders, % of warranty reimbursed.


*MarineMax and its subsidiaries uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more aboutE-Verify, including your rights and responsibilities.

  • Service Advisor

    2 weeks ago

    Newport Beach, United States Fletcher Jones Motorcars Full time

    Your next opportunity awaits at Fletcher Jones Motorcars. We are hiring a Service Advisor to join the team. The Service Advisor is responsible for ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders and being proactive,...

  • Customer Service

    1 week ago

    Virginia Beach, United States Car Spa, Inc. Full time

    Job DescriptionJob DescriptionBusy car wash in search of quality service advisors. Our service advisors are the frontline of the company, you will greet and assist customers with services that their vehicles need. Carspa is committed to exceeding our customers' needs and expectations, and it starts with our service advisors. Training is provided and...

  • Customer Service

    3 weeks ago

    Virginia Beach, United States Car Spa, Inc. Full time

    Job DescriptionJob DescriptionBusy car wash in search of quality service advisors. Our service advisors are the frontline of the company, you will greet and assist customers with services that their vehicles need. Carspa is committed to exceeding our customers' needs and expectations, and it starts with our service advisors. Training is provided and...

  • Customer Service

    2 months ago

    Virginia Beach, United States Car Spa, Inc. Full time

    Job DescriptionJob DescriptionBusy car wash in search of quality service advisors. Our service advisors are the frontline of the company, you will greet and assist customers with services that their vehicles need. Carspa is committed to exceeding our customers' needs and expectations, and it starts with our service advisors. Training is provided and...

  • Service Advisor

    1 month ago

    Pompano Beach, United States PSG Global Solutions Full time

    Hendrick Honda Pompano Beach Location: 5381 N. Federal hwy, Pompano Beach, Florida 33064 Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be pe Advisor, Customer Service, Automotive, Service Technician, Staffing, Repair

  • Service Advisor

    1 week ago

    Pompano Beach, United States PSG Global Solutions Full time

    Hendrick Honda Pompano Beach Location: 5381 N. Federal hwy, Pompano Beach, Florida 33064 Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be pe Advisor, Customer Service, Automotive, Service Technician, Staffing, Repair

  • Service Advisor

    3 weeks ago

    Delray Beach, United States Grieco Automotive Group Full time

    Grieco Nissan of Delray Beach is seeking an experienced Service Advisor who is self-motivated with aspirations for success. You must maintain a positive attitude, and have a great work ethic. We invite all top performing people to apply their skills to help our company continue to grow. Be part of the Grieco Automotive Group which is family owned and...

  • Service Advisor

    1 week ago

    Delray Beach, United States Grieco Automotive Group Full time

    Grieco Nissan of Delray Beach is seeking an experienced Service Advisor who is self-motivated with aspirations for success. You must maintain a positive attitude, and have a great work ethic. We invite all top performing people to apply their skills to help our company continue to grow. Be part of the Grieco Automotive Group which is family owned and...

  • Service Advisor

    3 weeks ago

    Pompano Beach, United States AutoNation Full time

    Jaguar Land Rover Ft Lauderdale At AutoNation, doing what’s right by the customer comes standard at 300 locations coast to coast, so it’s no wonder we have served over 10 million happy customers. As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your...

  • Service Advisor

    3 weeks ago

    Pompano Beach, United States AutoNation, Inc. Full time

    Jaguar Land Rover Ft Lauderdale At AutoNation, doing what's right by the customer comes standard at 300 locations coast to coast, so it's no wonder we have served over 10 million happy customers. As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your...

  • Service Advisor

    3 weeks ago

    Delray Beach, United States AutoNation, Inc. Full time

    BMW of Delray Beach At AutoNation, doing what's right by the customer comes standard at 300 locations coast to coast, so it's no wonder we have served over 10 million happy customers. As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication...

  • Service Advisor

    1 week ago

    Pompano Beach, United States AutoNation, Inc. Full time

    Jaguar Land Rover Ft Lauderdale At AutoNation, doing what's right by the customer comes standard at 300 locations coast to coast, so it's no wonder we have served over 10 million happy customers. As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your...

  • Service Advisor

    1 week ago

    Delray Beach, United States AutoNation, Inc. Full time

    BMW of Delray Beach At AutoNation, doing what's right by the customer comes standard at 300 locations coast to coast, so it's no wonder we have served over 10 million happy customers. As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication...

  • Service Advisor

    3 weeks ago

    Delray Beach, United States Grieco Automotive Group Full time

    Job DescriptionJob DescriptionGrieco Nissan of Delray Beach is seeking an experienced Service Advisor who is self-motivated with aspirations for success. You must maintain a positive attitude, and have a great work ethic. We invite all top performing people to apply their skills to help our company continue to grow.Be part of the Grieco Automotive Group...

  • Service Advisor

    1 week ago

    Delray Beach, United States Grieco Automotive Group Full time

    Job DescriptionJob DescriptionGrieco Nissan of Delray Beach is seeking an experienced Service Advisor who is self-motivated with aspirations for success. You must maintain a positive attitude, and have a great work ethic. We invite all top performing people to apply their skills to help our company continue to grow.Be part of the Grieco Automotive Group...

  • Service Advisor

    3 weeks ago

    Deerfield Beach, United States AutoNation Full time

    Mercedes-Benz Coconut Creek At AutoNation, doing what’s right by the customer comes standard at 300 locations coast to coast, so it’s no wonder we have served over 10 million happy customers. As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your...

  • Service Advisor

    3 weeks ago

    Delray Beach, United States AutoNation Full time

    BMW of Delray Beach At AutoNation, doing what’s right by the customer comes standard at 300 locations coast to coast, so it’s no wonder we have served over 10 million happy customers. As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication...

  • Service Advisor

    1 week ago

    Deerfield Beach, United States AutoNation Full time

    Mercedes-Benz Coconut Creek At AutoNation, doing what’s right by the customer comes standard at 300 locations coast to coast, so it’s no wonder we have served over 10 million happy customers. As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your...

  • Service Advisor

    1 week ago

    Delray Beach, United States AutoNation Full time

    BMW of Delray Beach At AutoNation, doing what’s right by the customer comes standard at 300 locations coast to coast, so it’s no wonder we have served over 10 million happy customers. As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication...

  • Service Advisor

    1 week ago

    Pompano Beach, United States Sheehan Auto Group Full time

    UNDER NEW SERVICE MANAGEMENT! Our New Team is working hard to make our Service Department the best it can be and we are looking for some new people with great skills, great attitudes and a fix it right the first time work ethic! Family owned & operated for 70 years strong! We are an ultra stable industry leading dealership looking to replace a valued...