Concessions Management Specialist

Summary

performs a variety of standardized functions that support the Commercial Services Program, where the requirements are
typically well-defined and have precedent. The incumbent performs work within the following areas:
Legal Framework
Commercial Services Development
Monitoring and Evaluation
Data Collection and Analysis
Customer Service and Collaboration
Business Acumen
Negotiation
Asset Management

Duties

Incumbent supports the Commercial Services Program performing a variety of duties involving Legal Framework, Commercial Services Development, Monitoring and Evaluation, and Data Collection and Analysis, reviewing applicable laws, regulations, polices, guidelines, and contract language in order to develop an understanding of the regulatory framework guiding the management. Administers the concessions program for the park, which includes preparing detailed and specialized prospectus documents. Formulates funding needs and develops long-term plans for the effective management of the concession programs and expenditures at the park level. Provides assistance and direction to park managers and staff regarding commercial services (. development of concession operating plans, contract issues). Review and/or analyze information related to concessioner operations, including operations costs and revenues, and fulfillment of contractual financial obligations. Duties at the entry level are the same, but will have a grace period of more oversight.

Physical Demands: Concession facilities include (but are not limited to) Commercial buildings, commercial kitchens, restaurants, retail facilities, rental cabins, campground, and assigned landscapes. While some work is performed in an office setting, the position requires familiarity with park resources and concession facilities and services which may include may require hiking on park backcountry trails, overnight stays in the backcountry which require carrying a heavy backpack, horseback riding, bicycling, rafting, extensive walking, etc. There may be some requirements to travel on water vessels and small aircraft. A current driver's license may be required.

Working Conditions: For work conducted in the office environment, the risks include those typically found in an office environment. Normal safety precautions typical of such places should be observed (., use of safe work practices with office equipment, avoidance of trips and falls,). Travel within and away from the park area may be necessary and frequent in order to provide support for the program for the purpose of attending meetings, training programs, conferences, and site visits. For work conducted in the field, the risks involve those typical for visitors of the Park, and may include confrontations with wildlife and exposure to the elements. Depending on the Park, risks may involve those customary when working with or riding horses, being a passenger on a boat, working in and around historic structures, hiking on challenging terrain, and being a passenger or driver of a motor vehicle.

Duties will be developmental in nature when filled below the full performance level.

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