Technology Service Desk Tech Iii

7 days ago

Chicago, United States Echo Global Logistics Full time
The IT Service Desk Technician III works independently and as part of the Service Desk team to support and maintain Echo technology. This role serves as the third point-of-contact for end users reporting various IT issues and also as an escalation point to members of the Service Desk. It is pertinent that this person demonstrate mastery of all Echo business functions, applications and technology as well as expert level knowledge of at least three core areas of Echo technology. They must exhibit strong communication skills in all customer and team interactions and offer exceptional customer support. They are responsible for ensuring that all problems and solutions are escalated and communicated in a timely manner. This role is a critical connection/transition point between the Service Desk and the technical IT Departments and experts.

Job Duties & Responsibilities:

  • Customer Service - communication, timely resolution, professional demeanor, deliver instructions, and training
  • Application Support - administer user accounts, on/off boarding, maintenance activities, triage, test, document
  • Desktop Support - install, troubleshoot, configure, assembly/disassembly, imaging
  • Teamwork - build processes, build procedures, build knowledge base material, cross train, support team efforts
  • Subject Matter Expertise - expertise in multiple areas of Echo IT
  • Site Support - lifecycle refresh, technical support, instruction, training

Required Skills:

  • In depth knowledge of 3 core areas of Echo Technology supported by the Service Desk
  • Experience supporting Windows 10, MS Office Suite, VoIP telecommunications, ServiceNow, Active Directory, and MS Exchange
  • Knowledge of AV technologies - Audio and video equipment (cable boxes, AV receivers, media players, microphones, power speakers, mixers) and IP network equipment (Ethernet and AVB cables)
  • Strong Problem Solving skills
  • Exceptional customer service skills
  • Excellent verbal and written communication skills
  • Self-managed, motivated and a team-oriented
  • Ability to multi-task in a fast paced, fluid work environment
  • Ability to follow tasks through to their completion with a high degree of accuracy and quality
  • 2 Year College Degree with at least 5-10 years of relevant working experience

Preferred Skills:

  • Imaging and software deployment using SCCM
  • User, account, and software administration for VPN
  • Basic knowledge Windows Server administration and configuration
  • Basic knowledge of virtualization
  • Basic knowledge with storage technologies
  • Working knowledge of IP phone configuration
  • Basic knowledge of Cisco UCM and Unity administration
  • Industry certifications: CompTIA A+, Network+, MCSA
  • Basic knowledge of the ITIL framework and components

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.

Work environment/physical demands summary:

This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

#LI-SE1

  • Technology Service Desk Tech I

    4 days ago

    Chicago, United States Echo Global Logistics Full time

    The Technology Service Desk Technician I works independently and as part of the Service Desk team to support and maintain Echo technology. This role serves as the initial point-of-contact for internal customers reporting various IT issues and opens, categorizes, and triages service interactions coming into the Service Desk. It is pertinent that this person...

  • Information Technology Help Desk Technician

    2 months ago

    Chicago, United States Roseland Community Hospital Full time

    Information Technology Help Desk Technician The IT Help Desk Tech will provide user support and customer service on hospital supported computer applications and platforms as well as network and technical support using ticketing system. Responsibilities: Manage Help desk tickets in timely and efficient manner Triage, install and make changes/repairs to...

  • Information Technology Help Desk Technician

    2 months ago

    Chicago, United States Roseland Community Hospital Full time

    Information Technology Help Desk Technician The IT Help Desk Tech will provide user support and customer service on hospital supported computer applications and platforms as well as network and technical support using ticketing system. Responsibilities: • Manage Help desk tickets in timely and efficient manner • Triage, install and make...

  • IT Service Desk Supervisor

    4 weeks ago

    Chicago, Illinois, United States Motion Recruitment Full time

    Exciting opportunity for a skilled IT professional to lead a team of technical experts in a forward-thinking organization.As an IT Service Desk Supervisor, you will be responsible for mentoring a team of IT professionals while ensuring the smooth operation of systems.With a perfect blend of hands-on tech work and management responsibilities, this position...

  • Client Services Associate

    4 weeks ago

    Chicago, Illinois, United States The Trade Desk Full time

    The Trade Desk is a leading global technology company that empowers brands and their agencies to deliver a more insightful and relevant ad experience for consumers.As a Client Services Associate, you will be part of a dynamic team that focuses on growing business from current clients through enhanced customer satisfaction and improved advertising campaign...

  • Tech III

    3 weeks ago

    Chicago, United States Life Care Full time

    Job Description Salary: $19.00 - $20.00 When you work at The Clare you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company - one that's investing in the future of senior living by investing in you. Don't just do a job. Be part of an extraordinary life! THE Clare is...

  • Tech III

    2 months ago

    Chicago, United States The Clare Full time

    Job Description Salary: $19.00 - $20.00 When you work at The Clare you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company - one that's investing in the future of senior living by investing in you. Don't just do a job. Be part of an extraordinary life! THE Clare is...

  • Senior Information Technology Specialist

    2 weeks ago

    chicago, United States eGuide Tech Allies Full time

    The IT Systems Senior Specialist will collaborate with the COO to ensure our systems team functions at a high level of efficiency and efficacy, providing systems consulting services, implementation of systems projects, and managed IT support. Together, they will work as a cohesive team to oversee client accounts and manage team members who work directly with...

  • Senior Information Technology Specialist

    3 weeks ago

    chicago, United States eGuide Tech Allies Full time

    The IT Systems Senior Specialist will collaborate with the COO to ensure our systems team functions at a high level of efficiency and efficacy, providing systems consulting services, implementation of systems projects, and managed IT support. Together, they will work as a cohesive team to oversee client accounts and manage team members who work directly with...

  • Senior Information Technology Specialist

    3 weeks ago

    Chicago, United States eGuide Tech Allies Full time

    The IT Systems Senior Specialist will collaborate with the COO to ensure our systems team functions at a high level of efficiency and efficacy, providing systems consulting services, implementation of systems projects, and managed IT support. Together, they will work as a cohesive team to oversee client accounts and manage team members who work directly with...

  • Lab Tech III

    7 days ago

    North Chicago, United States US Tech Solutions Full time

    Duration: 6 months ContractJob Description:Work individually and as part of a team to perform laboratory experiments that support the manufacturing development of oral solid dosage (OSD) forms. Generate samples and perform characterization of OSD unit operations such as blending, roller compaction, and tableting. Keep detailed records of experiments and...

  • Lab Tech III

    7 days ago

    North Chicago, United States US Tech Solutions Full time

    Duration: 6 months contractContract: 6-12 months (With possibility of extension)Work schedule:• Mon- Fri, 8 hrs/day.• 80% lab activities and 20% stationary activities.Description:The Bioanalytical group within Science and Technology is looking for an experienced Bioanalytical Scientist/Lab Technician to perform routine/non-routine analysis as well as...

  • Service Desk Analyst

    2 days ago

    Chicago, United States Jones Networking Full time

    Service Desk AnalystChicago, IllinoisJones Networking is recruiting for a Service Desk Analyst to join a Global Payment Provider Company in Chicago, IL. The ideal candidate will have an existing technical skill set and a keen interest in developing knowledge across a wide range of technologies. The Company offers generous PTO, medical, dental & vision and...

  • Service Desk Manager

    1 month ago

    Chicago, United States RL Canning Full time

    Service Desk Manager Onsite – (Chicago, IL) **We are not offering visa sponsorship or C2C for this position due to resource requirements Who We Are RL Canning is a global IT managed service and consultancy dedicated to working alongside our customers to enhance the digital workplace with a clear focus on value by maximizing technology and...

  • Front Desk Representative

    4 weeks ago

    Chicago, Illinois, United States ATS Institute of Technology, Nursing School Full time

    Job Title: Front Desk RepresentativeJob Summary:We are seeking a highly organized and detail-oriented Front Desk Representative to join our team at ATS Institute of Technology. The successful candidate will be responsible for coordinating and ensuring the completion of all clerical and secretarial functions in accordance with front desk duties.Key...

  • Sr Staff Product Manager

    3 weeks ago

    Chicago, United States The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

  • Information Technology Support Specialist

    1 month ago

    Chicago, United States Planet Technology Full time

    IT Operations SupportW2, 6 months with possible extension, entry-level, 100% onsite in Downtown Chicago!Job Summary:We are seeking an IT Operations Assistant to work 100% onsite in Downtown Chicago! We are open to an entry-level candidate with internship experience or one-year of IT Support experience. This individual will support our IT Manager with...

  • Information Technology Support Specialist

    1 month ago

    chicago, United States Planet Technology Full time

    IT Operations SupportW2, 6 months with possible extension, entry-level, 100% onsite in Downtown Chicago!Job Summary:We are seeking an IT Operations Assistant to work 100% onsite in Downtown Chicago! We are open to an entry-level candidate with internship experience or one-year of IT Support experience. This individual will support our IT Manager with...

  • Information Technology Support Specialist

    4 weeks ago

    chicago, United States Planet Technology Full time

    IT Operations SupportW2, 6 months with possible extension, entry-level, 100% onsite in Downtown Chicago!Job Summary:We are seeking an IT Operations Assistant to work 100% onsite in Downtown Chicago! We are open to an entry-level candidate with internship experience or one-year of IT Support experience. This individual will support our IT Manager with...

  • Senior Programmatic Trading Specialist

    4 weeks ago

    Chicago, Illinois, United States The Trade Desk Full time

    Job DescriptionThe Trading Team at The Trade Desk works closely with Account Management and Business Development to provide strategic recommendations to retain clients and grow their business. As a Trading Specialist, you will be responsible for providing detailed performance and pacing recommendations, as well as serving as a platform expert who can teach...