Health Benefits Assistant

3 weeks ago

Columbia, United States Veterans Health Administration Full time

Summary

Duties

Primary duty is to interview Veterans, or their designated representative, in order to collect demographic information relative to their finances, insurance, address, work history, etc. This information serves as a basis for determining entitlement to medical care as well as bill preparation and collections on billable episodes of inpatient and outpatient care. Accurate and complete data collection is essential to proper processing of third party collection requirements as mandated by law. Contacts may be in person, by telephone, or by mail, and require timely and accurate input into the VA data base system. Incumbent will maintain workload reports relative to these duties. Advise Veterans of their entitlement to various medical benefits and discuss copayment requirements of Veterans in discretionary categories. Extensive knowledge of the Medical Center and Unit policies is required in order to respond to inquiries from Veterans, and to provide orientation and training to new staff members. Health Benefits Assistant is responsible for researching and handling complex questions relative to their area of expertise referred by the supervisor. Health Benefits Assistant is expected to have extensive knowledge of the hospital admitting procedures and policies, entering in patients information into VISTA for hospital admissions, and gathering information for said admission into the facility. Health Benefits Assistant is expected to provide exceptional customer service by exceeding the customer's expectations with respect and concern; focusing on the details of the customer's needs and helps the customer arrive at a satisfactory solution to the problem. Health Benefits Assistant participates in the facility's Outreach events, promoting the VA. These events may be outside the normal tour of duty. Health Benefits Assistant also gives on-the-job training to new employees in accordance with established procedures and practices. Instructs employees on changes in work procedures. Provides written instructions/documentation of changes. Maintain current informational knowledge base and answers questions of other employees on procedures, policies, directives, etc. and obtains needed information or decisions from supervisor on problems. Health Benefits Assistant may serve on various hospital committees and/or VISN or national work groups relative to his/her position, or at the request of the supervisor.

Work Schedule: Monday-Friday, 8:00 am to 4:30 pm
Position Description/PD#: Health Benefits Assistant; 03943-A
Financial Disclosure Report: Not required
References: Please provide "References" with application. At a minimum two current or former supervisors or from individuals who were in a position of a professional nature. Indicated if the Hiring Manager may contact.

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