Sales Associate

1 week ago

Waterloo, United States Kontoor Brands Full time

Who We Are:

Kontoor Brands, Inc. (KTB) is the parent company of Wrangler, Lee and Rock & Republic, with owned manufacturing facilities in Mexico and Nicaragua. Kontoor also owns and operates over 140 retail stores across the globe. Our global company employs more than 15,000 people in 65 countries, with world headquarters in Greensboro, North Carolina, and regional headquarters in Geneva and Hong Kong.

Job Posting:

The Sales Associate supports the store with the execution of the daily business, customer engagement, store operations, and merchandising standards in the store. The Sales Associate thrives in an environment where they elevate the shopping experience by creating a welcoming atmosphere for our customers. This position is best suited for confident individuals who enjoy having genuine, engaging, and inspirational interactions with customers. Sales Associates are empowered to do what is best for our customers and are enthusiastic about selling and building loyalty for the brand and the store.

Key Responsibilities:

Brand Experience/Customer Service:

  • Embraces the brands by wearing the brands at work, and having a passion for the Lee and Wrangler products.
  • Greets each customer.
  • Actively engages customers on the sales floor by asking open-ended questions.
  • Assists customer in the fitting room.
  • Suggest the best products for the customers‘ needs.

Operations, Loss Prevention, and Safety:

  • Follows all company and store policies, processes and procedures.
  • React quickly to all customer and associate injuries and reports them immediately to the manager on duty.

Visual Merchandising:

  • Follows all directions regarding visual merchandising standards for the store.

Store Culture

  • Respects the background, experience, and unique differences of others, upholding the integrity and values of Kontoor Brands.
  • Promotes an environment that encourages participation, creativity, and learning by sharing best practices and ideas.
  • Continuously looks for ways to have the store be sustainable and recognizes the impact the store has on the environment.
  • Embrace the culture of speed, spirit, and smile, and willing to make changes as directed by a member of management.

Job Requirements:

  • Excellent communication skills.
  • Maintain a positive attitude and focus on customer satisfaction.
  • Previous retail or service-oriented experience preferred by not required.
  • Ability to work with a team to exceed sales results.
  • Should be comfortable approaching and initiating conversation with customers.
  • Ability to deliver a high level of customer service in a retail environment.
  • Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.

Physical Requirements:

  • Operate office equipment and technology (i.e., computers, phones, copier, scanner, etc.).
  • Travel (less than 10%).
  • Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.
  • Ability to stand during scheduled shifts.
  • Ability to maneuver and/or lift 25 lbs. regularly and up to 50 lbs. occasionally.
  • Bending, stooping, extended reaching, climbing ladders and step stools while placing merchandise throughout the store and assisting customers.

Pay and Benefits:

  • Compensation Range: $11.00 (or minimum wage) -$15.00 / hour for all states except New York and Colorado, the compensation is $15.50/hour.
  • 401(k) with company matching
  • Employee assistance program
  • Employee discounts
  • Flexible schedule

Job Description: Kontoor Brands is an Equal Opportunity Employer. EOE/AA/M/F/Vet/Disability

Why Kontoor Brands?

At Kontoor, we offer a comprehensive benefit package to fit your lifestyle and our benefits are crafted with the same care as our products.

When our employees are healthy, secure and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family‘s needs - now and in the future. We offer resources to support your physical, emotional, social and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays and tuition reimbursement.

Our Kontoor D&I Mission

At Kontoor, we believe thatD&I isa key enabler to aculturethat empowers us to work with passion and confidence, shaping our brand and future.

Our Kontoor D&I Commitment

  • Create a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents
  • Ensure an equitable environment that attracts & promotes diverse workforce
  • Foster inclusivity, ensuring employees feel they can bring their whole selves to work

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