Motor Vehicle Examiner

Introduction

The , Department of Motor Vehicles is currently accepting applications for positions (full-time and part-time) in the Customer Contact Center. ABOUT US The Customer Contact Center:
One of the first areas customers call to obtain information. A fast-paced, high volume call center that answers inbound calls and processes customer emails on all aspects of the Department of Motor Vehicles. Provides clear, complete, and accurate information referencing agency statutes, regulations, and procedures. DISCOVER THE OPPORTUNITY TO Handle inquiries via incoming customer calls, emails, and letters regarding obtaining a new registration, license, or help with different appointments that the agency offers. Research and resolve issues as they may relate to vehicle registrations, title, and license. Communicate well with others and explain agency statutes, regulations, and procedures. DETAILS OF POSITION Salary note: *New state employees start at the minimum. Our office is located at 60 State Street in Wethersfield, CT. These positions are on-site/in office. Full-time and part-time positions available on first shift. Employees will participate in a training program for approximately 6 weeks . An incumbent’s training schedule may be extended until completion of the training period. Full-time: Monday – Friday, 8:00am - 4:30pm, 40 hours per week Part-time: 34 hours per week Monday - 1:30pm - 4:30pm (During training period and until successful completion, scheduled hours are 9:00am - 1:30pm) Tuesday, Wednesday, and Thursday - 8:30am - 4:30pm Friday - 9:00am - 4:30pm WHAT WE CAN OFFER YOU

Competitive starting salary A Platinum Healthcare Plan, the nation’s best for state employees and dependents, according to a report by Georgetown’s Center on Health Insurance Reform an article by Ellen Andrews, Ph.D., along with  Extensive pension plan and supplemental retirement offerings Paid time off including 13 paid holidays per calendar year A culture that encourages  Professional growth and development opportunities Work for a Forbes top company -  ‘Forbes’: - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click for more information. Watch the video below to see what it's like to be a State of CT employee

Selection Plan

For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other. To Apply:
In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application. The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified. Ensure that your application is complete and detailed before submitting it. In order to comply with , the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system. Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift. In order to receive educational credits toward qualification for this job posting, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the Talent Acquisition Professional listed on this job posting.
All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to . FOR ASSISTANCE IN APPLYING:

Please or our Applicant Tips on How to Apply. Important Information After You Apply: This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam. Read through this helpful link to .
Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process. Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position. The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. Connect With Us:

Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact Frank DeCusati at .

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Motor Vehicles central and branch offices this class is accountable for examining forms, applications and supporting documentation before granting issuance of a title, operator's license and/or registration.

EXAMPLES OF DUTIES

Provide clear, complete, and accurate information pertaining to agency statutes, regulations and polices while ensuring proper customer service techniques are followed; Guide callers through navigating the agency website for various transactions (scheduling of knowledge exams for a Learner's Permit, motorcycle permit or CDL permit, plate/vessel cancellation, registration renewal and look up registration status); Provide information pertaining to processing or applying for a Learner’s Permit, Driver’s License, Commercial Driver’s License, Public Passenger Endorsement and Handicap Permit; Research and examine registration information, research title history, and in some cases explain to customers if assignments on the title are correct and what is needed to issue a Connecticut title; Process payments for registrations renewals and reprints; Locate funds in the escrow account for the customer to apply the funds to the registration renewal; Balance cash drawer; Answer phone calls that pertain to title issues; Assist customers who may have received correspondence from the Title department; Assist lien holders for the status of a title; Answer general information phone calls, including caller questions pertaining to branch hours, license plate disposition, emissions information and more; Answer incoming emails that pertain to general inquires and title inquires; Assist Connecticut, out of state dealers and titling services regarding Connecticut Learner's Permit, Connecticut Driver License or Non-Driver ID; Assist Connecticut dealers with registrations;

KNOWLEDGE, SKILL AND ABILITY

Knowledge of office systems and procedures; Skills interpersonal skills; oral and written communication skills; in performing arithmetical computations; •Ability to handle and count money; read, comprehend and apply laws, policies and procedures; maintain records; examine documents for completeness and accuracy; operate personal computer, computer terminals and office equipment; operate office suite software; use reference manuals.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Three (3) years of clerical experience.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have included clerical experience where a majority of the time involved face-to-face contact with the general public involving personal explanation or interpretation of products, policies or procedures or telephone customer service where the primary responsibility included providing information concerning or explaining programs/services or resolving problems.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

PREFERRED QUALIFICATIONS

Experience responding to internal or external stakeholders in a Call Center environment. Experience prioritizing work assignments with deadlines. Experience engaging customers over the phone and in email correspondence. Experience processing customer questions and making appropriate referrals. Experience de-escalating customer concerns over the phone and in writing.

CHARACTER REQUIREMENTS

In addition to the checking of references and of facts stated in the application, a thorough background investigation of each candidate may be made before individuals are certified for appointment.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

Asdefined by Sec. 5-196 of the Connecticut General Statutes, a job class is aposition or group of positions that share general characteristics and arecategorized under a single title for administrative purposes. As such, a job class is not meant to beall-inclusive of every task and/or responsibility.

Overview

Employee Benefits As a State of Connecticut employee you may be entitled to a host of benefits that are not only attractive, but also may be portable should your career bring you to other avenues of state service. From 13 paid holidays to accruing vacation time, being a State of Connecticut employee not only gives you the opportunity to make a difference in someone’s life, but the time to enjoy your own. Listed below are just some of the benefits the State of Connecticut offers depending on the position you hold: Health & Dental Insurance Accrued Vacation, Personal and Sick Leave (Subject to the appropriate bargaining union contract or state statute and regulations.) Retirement Plan Group Life Insurance Supplemental Benefits Voluntary Defined Contribution Plans Flexible Spending Accounts (Dependent Care Program, Medical Flexible Spending, and Qualified Transportation) Supplemental Benefits Programs (Auto and Home Insurance, plus Short and Long Term Disability) Life Insurance State of CT Tuition Reimbursement Program Holidays

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