Digital Product Consultant

3 weeks ago

Boston, United States Schneider Electric Full time
We are seeking a highly motivated, collaborative, and forward-thinking Digital Product Consultant to help achieve our business and marketing goals by activating a full-service personalized digital experience. The individual will work with Schneider Electric business (Sales / Channel Owners) and Marketing stakeholders, as well as local and global Digital Customer Relationship teams, to collaborate and guide on creating and deploying digital experience and enablement strategies across a scope of customers.

The ideal candidate has an appropriate blend of digital and business experience with proven results, project management skills, and "the secret sauce" needed to succeed in this role.

WHAT WILL YOU BE RESPONSIBLE FOR?
  • Collaborate with business (Sales / Channel Owners) and Marketing teams to guide and help create and deploy digital experience and enablement strategies.
  • Own the digital customer experience for specified mySchneider (logged in) customer types in alignment with Schneider Electric digital, business and marketing strategies. Customer types include, but are not limited to: Electrical Distributors, Original Equipment Manufacturers (OEM), industry System Integrators, Control Panel Builders and Retail Agents.
  • Work with internal teams to plan, create and project manage the roll out of business services, processes, programs, tools, and infrastructure to support and enable the day-to-day requirements of customers and partners doing business with Schneider Electric digitally.
  • Collaborate with Marketing managers to activate campaigns and value-added content to attract and retain users in Schneider Electric's digital ecosystem.
  • Monitor voice of customer surveys and identify opportunities for improvement.
  • Serve as the "voice of the customer" across functions (local and global) and lines of business to advocate for their business needs and ensure a world-class digital experience.
  • Manage monthly update meetings with business/channel and marketing leaders to ensure alignment with business strategy.
  • Identify customer, feature and competitive insights via research and data, develop success metrics, and measure performance and progress towards digital strategy goals.
  • Stay abreast of digital trends and relevant conversations - uncover new ways for Schneider Electric to lead and contribute to the digital acceleration of customers and partners, with an optimized self-service digital experience.

WHAT DO YOU NEED?
  • Bachelor's Degree in digital product management, marketing, or a business- or technology-related field
  • 3+ years' experience working with digital products or services, websites, digital marketing or related technology
  • Experience with epics, use cases and user stories to inform feature design and development, and what success looks like
  • Effective project management skills, focusing on attention to detail, deadlines and keeping work on track
  • Highly organized, self-motivated and resourceful
  • Able to work independently
  • Excellent teamwork, interpersonal and relationship-management skills
  • Bring a strategic and analytical approach
  • Enjoy customer-facing programs and designing based on personas
  • Passion for the customer's experience and a natural curiosity for digital and how it can drive and enable business strategy
  • Proficient in Google and Microsoft Office programs including but not limited to Word, Excel & PowerPoint. Ability to learn new programs and platforms as required in the role (Ex: Marketo, WebEx, SalesForce)
  • Reside in the US (remote / hybrid / Flexible work model)
  • Ability to travel domestically

THE SECRET SAUCE
  • A passionate, self-driven, collaborative individual who embraces learning every day
  • Proactive attitude with strong organization skills and attention to detail
  • Strong communication, presentation, and stakeholder management skills
  • Demonstrated ability to manage multiple projects simultaneously, which span across multiple areas and with different stakeholders.

Let us learn about you Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Why us?

At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.

We believe in e mpowering our team members to reach their full potential, fostering a sense of ownership in their work.

We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.

If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.

Discover your M eaningful, Inclusive and Empowered career at Schneider Electric.

34.2bn global revenue
+12% organic growth
135 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate and we 'embrace different' as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color , gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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