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Senior Application Support Analyst

2 months ago

Mastic Beach, United States MyCareersFuture Full time

Roles & Responsibilities

About EPAM

EPAM is a leading global provider of digital platform engineering and development services. EPAM has been expanding in Singapore since 2013 and delivering the best solutions to our customers. As a recognized leader, EPAM Singapore achieved Great Place to Work Certification in 2023 and is committed to providing our team with inspiring careers.

You will have the opportunity to work with fellow talented technologists and accelerate your career by participating in our numerous upskilling, training, and certification programs. That is why EPAM Singapore was awarded Gold for Best In-House Certification Programmes in the Employee Experience Awards 2023 and Silver in the SkillsFuture Employers Awards 2022 for our efforts in championing employees' skills development and building a lifelong learning culture at the workplace. You can also look forward to developing holistically with the multiracial festivals and various wellness and cultural activities organized by our passionate colleagues here.

Why EPAM?

By choosing EPAM, you're getting a job at . Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters. You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices. We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey. At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us.

What Youll Do

Application Monitoring

Implement effective application monitoring to detect incidents promptly and minimize downtime. Supervise and monitor daily and monthly batch chains to ensure timely problem resolution. Provide regular data quality reports. Streamline processes to reduce manual intervention.

Incident and Request Management

Provide level 2 application support to back-office users. Analyze, manage, and coordinate incidents and requests, especially those impacting multiple teams.

Problem Management and Continuous Improvement

Identify and eliminate recurring problems. Provide requirements for a dedicated bug-fixing and improvement team. Collaborate with build and operations teams to maintain a comprehensive knowledge base. Implement training programs to reduce business-to-IT requests.

Change Management

Conduct thorough release testing. Analyze application performance. Ensure successful production deployment and validation. Participate in a rotating weekend release schedule.

What Will Make You Shine

Bachelor's degree in Computer Science or a related field. Proven experience in Java, PL/SQL, and Linux. Minimum 5 years of experience with Calypso version 16, specializing in Back-office functionality and customization of various modules. Strong understanding of financial assets (FX, money market, cash) and the trade lifecycle. Experience with regulatory reporting, such as MMSR. Willingness to participate in on-call rotations for night and weekend support.

How We Hire

Here, we summarize the typical journey to finding a job within EPAM:

Apply and tell us about yourself Go through some standard interviews: General interview with a recruiter Technical interview with our technology experts Manager interview or Offer interview with a hiring manager Get ready to join the team

Not sure if you meet all the requirements? No problem. Lets talk anyway and find out more.

It takes 1 min of application to start the journey with us. Apply now