Office Specialist 2- Sunnyside Clinic

2 weeks ago

Oregon City, United States Clackamas County Full time

JOB DETAILS AND QUALIFICATIONS

Clackamas County's Health Centers Division is seeking 2 Office Specialist to join our team at the Sunnyside & Beavercreek Clinic. The Office Specialist provides complex administrative support including billing and insurance information, client intakes, and data requests from clinicians. We are a highly engaged and collaborative team that is passionate about the diverse patients we serve and supportive of the County’s mission. The clinics are fast-paced and we are passionate about creating a positive work culture.

Required Minimum Qualifications/ Transferrable Skills:*

Minimum of two (2) years of relevant experience in administrative office support or similar that that would provide the required knowledge and skills to perform the duties of the job  At least one (1) year of customer service experience At least one (1) year of data entry experience Intermediate to expert level experience with Microsoft Suite (Word, Excel, Outlook, Teams) Work experience handling a high volume of calls and greeting walk-in visitors Experience working at a front desk Exceptional organizational skills Strong verbal and written communication skills, including ability to communicate well with members of a diverse population Ability to maintain composure in stressful situations when dealing with a variety of people Must pass a criminal history check which may include national or state fingerprint records check

Preferred Special Qualifications/ Transferrable Skills:*

Two (2) or more years of experience working in a health care environment/medical facility  Bilingual English/Spanish proficiency 

*For Veterans qualified for Veteran’s Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

TYPICAL TASKS

Greets patients, assesses their insurance status, and checks them in for their appointment. Engages patient regarding their insurance status either on the phone or in person. Refers to Oregon Health Plan staff if patient is uninsured and potentially eligible for coverage. Processes complex or technical materials such as legal forms, formal documents and records where specific procedural requirements are somewhat complicated, and where accuracy and effectiveness are critical. Reviews paperwork for accuracy and corrects mistakes prior to submission. Runs data reports through Epic, Anasazi, and Dentrix as needed. Receives, transfers or refers calls to proper sources; provides complex or technical information which requires the interpretation of office or program policies and procedures in order to facilitate office operations or assist the general public; meets and greets the general public and directs individuals to appropriate staff. Communicates to back office via staff messaging and telephone encounters as appropriate, in the electronic medical record. Effectively operates complex equipment and office machinery in the office served which may include, sophisticated electronic transcribers, and other data entry machinery; may serve as departmental liaison with service and vendor personnel when problems occur; reconciles routine problems by consulting technical manuals. Reconciles problems by consulting technical manuals; serves as a departmental liaison with service and vendor personnel when problems occur; processes transactions; computes or verifies data, fees or payments. Types complex, technical, financial or confidential correspondence, reports, typed or handwritten material for entry as needed. 

REQUIRED KNOWLEDGE AND SKILLS

Considerable Knowledge of:  Accepted office practices, procedures and techniques; Basic English & Spanish composition, spelling, grammar and punctuation; arithmetic, clerical/accounting principles and processes, HIPAA privacy practices. 

Some Knowledge of:  Techniques of supervision and training; concepts and techniques of prioritizing, organizing work; applicable program policies and procedures and/or rules, regulations and statutes depending upon assignment of duties and responsibilities.

Working Knowledge of:  Office equipment, including computers and software programs and their functions/capabilities.

Skill to:  Independently, accurately and effectively perform assigned tasks and duties following established procedures and program policies; establish and maintain effective working relationships with the public, staff, clients, and other personnel of other businesses in a courteous, professional manner; communicate effectively, both orally and in writing; effectively accomplish a variety of duties with competing priorities; apply related principles, policies and procedures to specific work assignments; skillfully operate office equipment and computer software; type at a speed necessary for successful job performance; teach other staff particular work assignments and the operation of office equipment.

WORK SCHEDULE

This position works 40 hours during a standard workweek of Monday through Friday. Sunnyside & Beavercreek Clinic operating hours are 8AM-7PM Monday-Thursday and 8AM-5PM Friday. 

Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location.

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