Statewide CHAMP Dispatch Trainer

Job Summary
AECOM is seeking a CHAMP Dispatch Trainer to be based in GA.

CHAMP Dispatch Trainers are responsible for providing training to the statewide Districts (1-6) in the operation of the Advanced Traffic Management Systems (ATMS) software, customer service, traffic incident management, radio dispatch and District Operations. They are also responsible for assisting with the development and maintenance of CHAMP Dispatch Operations training materials, assisting with the development and maintenance of CHAMP Dispatch Operations Standard Operating Procedures (SOP), Standard Operating Guides (SOG), and training manuals; conducting CHAMP recertification testing; and providing coaching to new and existing CHAMP Dispatch staff.
The routine responsibilities of this position include, but are not limited to:

• Assist the Statewide Operations Training Manager (SOTM) and Statewide Dispatch Operations Manager (SDOM) with the development and maintenance of a series of classroom and on-line training packages for CHAMP Dispatch Operators, and CHAMP Dispatch Supervisors
• Provide on-site and virtual training with CHAMP Dispatch new hires and existing staff
• Assist the Statewide Operations Training Manager (SOTM) and Statewide Dispatch Operations Manager (SDOM) with the development and maintenance of classroom and on-line training in conjunction with the Department’s software provider on training for ATMS
• Assist the Statewide Operations Training Manager (SOTM) and Statewide Dispatch Operations Manager (SDOM) with the development and maintenance of a customer service training module aimed at traffic incident management and CHAMP Operations activities
• Assist the Statewide Operations Training Manager (SOTM) and Statewide Dispatch Operations Manager (SDOM) with the development and maintenance of Traffic Incident Management, CHAMP Dispatch Operations SOPs, SOGs, and training manuals
• Assist the Statewide Operations Training Manager (SOTM) and Statewide Dispatch Operations Manager (SDOM) with the development and maintenance of the CHAMP training modules for the Learning Management System (LMS)
• Attend TIM meetings to improve training
• Participate in bi-weekly statewide training team meetings
• Assist management teams in identifying and analyzing training and performance trends. Drive initiatives to identify corrective action plans to resolve performance issues
• Organize and develop CHAMP training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and educational materials
• Provide one-on-one mentoring and coaching for newly hired CHAMP Dispatch operations staff
• Review CHAMP training materials and courses every two months to reflect any changes in technology and procedures
• Participate in team-based process improvement, team-based performance monitoring, and training/re-training of CHAMP Dispatch Operators on new policies and procedures
• Conduct CHAMP Districts 1, 2, 4, 5, and 6 certification testing
• Perform training on the use and maintenance of the 511ga systems – phone, website, and mobile applications
• Perform real-time quality assurance/quality control on operator incidents, incident notifications, and phone calls
• Course evaluation questionnaires will be sent out by our Statewide Communication team following training courses and they will provide formal feedback to the Statewide Operations Training Manager (STOM), Statewide Dispatch Operations Manager (SDOM), Deputy Program Manager (DPM) and the Department
• Conduct in-person coaching for new hires and existing CHAMP Dispatch staff
• Adhere to traffic incident management and CHAMP Dispatch Operations SOPs, SOGs, and information in the training manuals
• Capable of performing all the CHAMP Dispatch Operator duties
• Spend one (1) full shift each month at a CHAMP District Office functioning as a CHAMP Dispatch Operator to allow continual growth and improvement of the training experience
• Other ad-hoc initiatives as assigned by the Project Management Team

About AECOM
At AECOM, we're delivering a better world. We believe infrastructure creates opportunity for everyone. Whether it's improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. Our clients trust us to bring together the best people, ideas, technical expertise, and digital solutions to our work in transportation, buildings, water, the environment, and new energy.

We're one global team – 47,000 strong – driven by a common purpose to deliver a better world.Minimum Requirements

• High School Diploma or GED equivalent
• Must pass a pre-employment drug screen and successfully participate in the program’s mandatory random drug screening process
• Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies.
• Constantly operate a computer and other monitoring equipment

Preferred Qualifications

• Team Collaboration
• Fast-paced, multitasking environment
• Good oral and written communication skills

Additional Information:

• Sponsorship opportunities for US Employment Authorization are not available for this position.
• Relocation benefits are not available for this position.

What we offer
We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business. We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career. When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

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