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Mobility Specialist

2 months ago

Huntington Beach, United States Aires Full time


Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.



We Have...



  • An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
  • A strong Aires brand consistently ranked among the mobility industry‘s highest annual customer-satisfaction scores and a client retention rate of over 98%
  • A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development
  • A comprehensive benefits package, including a 401K match
  • Remote/Hybrid work environment based on candidate location


An excellent career opportunity is currently available for a Mobility Specialist reporting to Aires West Coast Region.


This exciting opportunity is in a high growth environment where you will utilize your experience in customer service to facilitate the end-to-end relocation process for corporate transferees and families.



Position Responsibilities:



  • Counsels transferees on policy benefits.
  • Coordinates household goods services and family services.
  • Counsels and assists transferees with expense submission.
  • Collaborates with internal teams to ensure services are delivered accurately and timely.
  • Participates in ongoing training initiatives to stay current on new systems and processes.


Required Qualifications:



  • High School Diploma/GED required; Associate‘s or Bachelor‘s degree preferred
  • 1-3 years of customer service experience in the relocation industry


Additional Qualifications:



  • Excellent customer service and administrative skills
  • Computer literacy with MS Office products, and ability to grasp proprietary software
  • Demonstrated ability to manage multiple competing tasks
  • Ability to follow policies and procedures
  • Can-do attitude
  • Genuine desire to help others
  • Team oriented mindset, with a strong sense of care and urgency
  • Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.

EOE AA M/F/Vet/Disability