Field Service Supervisor
3 weeks ago
- Must travel to rig sites; Audit Field Technician, rig condition/installation audit, and ensure Field Technicians are properly trained and are meeting expectations.
- Comply with all NOV Company and HSE policies and procedures.
- Audit Field Technicians trucks to ensure that all expectations are met.
- Log service details in RESCO as soon as the call comes in.
- Dispatch service calls to the appropriate technician.
- Supervisor is required to manager response time.
- Supervisor is required to maintain communication with the customer with and ETA.
- Maintain and update daily time log (start time and end time) for each technician.
- If a technician does not have a service call, verify they are heading to one of their assigned rigs to perform a "Courtesy call".
- Field supervisor is required to maintain each rig specific needs (billing, QCA, rig verifications, serial #, etc...).
- If possible, establish a timetable for the day for each tech, need to identify items on the "to do list" (billing, QCA, rig verifications, serial #, etc....) for each rig they may be visiting for the day.
- Ability to produce weekly and monthly reports.
- Communicate and hold team accountable when necessary.
- Interview field technician candidates and onboard once hired.
- Good verbal and written communication skills.
- Gather and utilize competitor intelligence to strengthen our product offering and market position.
- Perform other work-related tasks as assigned.
- Management experience (10 employees) within an oilfield service organization.
- Must be flexible and responsive to customers' needs in a service environment.
- Electronic/mechanical background preferred.
- Receive, issue, and track inventory within shop.
- Weekly asset and JDE counts.
- High School Diploma or Equivalent is required
- AA Degree and/ or equivalent education with 2+ years' experience is preferred in relevant field.
- Client Focused
- Team Leadership
- Takes Initiative and Motivates Assigned Team Members
- Project Management
- Planning and Organizing
- Quality Control Focused
- Strategic and Analytical Thinking
- Business Financial Health Awareness
- Monitor and access rig site MDT systems via Bomgar
- Interpret technical/electrical schematics
- Proficient field operation's background
- Train and mentor direct reports on IT/Networking systems
- Program and configure DAQ, Microtik AP, and server systems
- Understand installation and commissioning processes for Rig Side Network and communication systems
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