Program Technician III

4 months ago

Sacramento, United States California State Controller's Office Full time

Scope of Position:

The SCO Disbursements Bureau produces warrants (checks) and electronic fund transfers from the State Treasury, issuing approximately 50 million annual payments, including state payroll, retirement benefits, Medi-Cal, personal income tax refunds, and payments to vendors. The SCO General Disbursements Section (GD) Post Issuance Unit is responsible for various post issuance activities in the Financial Information System for California (FI$Cal) to resolve issues that occur after warrants have been disbursed. This position will learn all Post Issuance Unit workloads and serve as a subject matter expert in post issuance processing.

Under general supervision provided by a Supervising Program Technician III, the Program Technician III will process detailed program information using the FI$Cal System while following Disbursements Bureau guidelines and procedures and exercising a high degree of initiative and independent judgment. The incumbent will also provide, as needed, sensitive and detailed information to management, employees, state agencies, public, or other public jurisdictions. 

Duties and Responsibilities include:
(Candidates must perform the following functions with or without reasonable accommodations.)

Post Issuance Workload Processing

Utilizing the FI$Cal System, perform all functions and tasks related to the following Post Issuance Unit workloads on a rotating basis and/or as directed by supervisors. Warrant Redeposits/Returns Damaged Warrants Stop Payments Claims of Forgery Payroll/Garnishments Prepare daily statistical reports utilizing Microsoft Excel and FI$Cal to provide data on in-progress and completed work for submission to the General Disbursements GD manager.

Stakeholder Communications/Issue Resolution

Answer the General Disbursements telephone line and email inquiries related to Post Issuance Concerns.  Provide sensitive and detailed program information and direction to the public, employees, and state agencies concerning the post issuance process, laws, rules, and regulations governing the reissuance of lost, stolen, destroyed, or never received warrants. Communicate professionally to resolve complex, sensitive, confidential post issuance concerns.

Post Issuance Subject Matter Expert

Review FI$Cal transactions performed by Post Issuance Unit staff and provide approval or return for edits.  Provide expertise, input, and guidance to staff and management on subject knowledge of the varied workloads in the Post Issuance Unit where guidelines are not clear.  Act as an expert staff resource responsible for consultation in the varied processes of GD and functions/navigation of FI$Cal.  Provide expertise in the development, enhancement, or correction of the FI$Cal system functions related to Post Issuance processing.  Assist with onboarding and on-the job training of new and less experienced staff within the Post Issuance Unit. Attend in-person and virtual meetings as a subject matter expert. Review and provide feedback on the development of procedure and process updates, training curriculum, and job aides for the varied workloads in the Post Issuance Unit.

Refer to the duty statement for more detail and additional responsibilities.

  Desirable Qualifications:

Ability to communicate effectively. Ability to follow instructions, policies, and procedures. Take initiative in work both independently and as a team member. Excellent attention to detail. Excellent attendance, punctuality, and dependability. Ability to lift materials weighing up to 20 lbs. The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, hair style and texture, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Rev. 01/2023

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