Guest Services Representative

1 month ago


Holloman AFB, United States Air Education and Training Command Full time

Summary


About the position: This position will be assigned to the Holloman Inn on Holloman Air Force Base, New Mexico.

This position is a flexible position (0-40 hours per week). Work schedule will be rotating shifts, days and nights, weekends and holidays.

MSP is not lost if selected for this position.

Duties

The primary purpose of this position is to provide front desk, guest services support for lodging operations.

The primary duties of this position include, but are not limited to: Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned.
If interested in applying for this position you may preview the online application:

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