Program Support Assistant

4 weeks ago

Augusta, United States Veterans Health Administration Full time

Summary

The Program Support Assistant (PSA) works under the supervision of the Mental Health Administrative Officer, performing a wide variety of administrative management duties. Incumbent must independently plan and carry out assignments vital to Mental Health Service operations and management of personnel.

Duties

Performs work related to the practical and technical aspects of office administration, including issues related to personnel administration, student and residency program administration and support, primary timekeeping for the service line, data processing, project tracking and file management. Must be a fluent typist in preparation of correspondence and daily work activities.

Work requires an in-depth understanding of the mission and how the functional areas interrelate along with a broad understanding and procedural knowledge of personnel and information processing so that the employee can perform duties and advise on how to apply processing procedures.

Incumbent performs support work such as the following: Establishes and maintains technical and administrative files in accordance with applicable regulations; responsible for maintaining the Mental Health Service administrative share drive and all electronic files, including sensitive documents and personnel files.

Independently prepares correspondence, memoranda, station memoranda, internal policies, protocols, and standard operating policies in a final format in accordance with applicable regulations and guidance.

Maintains the Master Calendar for all conference and group room activities.

Supports the service as the designated records management liaison. Implements and maintains proper record storage and disposal practices.

Should keep staff aware of records management requirements.

Assists Mental Health leadership with quality management and quality improvement initiatives, as well as OPPE/FPPE data collection for the clinical programs.

Reviews medical records and runs reports from Mental Health Suite and other data sources to track service performance measures and QM indicators as directed.

Manages provider panel assignments in PCMM and runs reports from PCMM regarding panel assignments and Mental Health Treatment Coordinator Assignments

Works directly with section chiefs and support staff to assure ongoing progress with performance improvement efforts and documentation of efforts including monitoring reporting as well as maintenance of comparable levels of care throughout the facility.

Work Schedule: Monday-Friday 8:00am to 4:30pm

Telework: Available VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant / PD101080

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Authorized

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not required

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