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Counselor Assistant

4 months ago

Newport, United States State of Oregon Full time
Job Description:

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

If you are looking for a career that will make a difference in the lives of more than 1 million Oregonians, join our team

The Office of Vocational Rehabilitation is seeking someone who have a passion for public service to apply for our Counselor Assistant (Human Service Assistant 2) position.

As a Human Services Assistant, you will provide support to a team of Vocational Rehabilitation (VR) Counselors and the Branch Manager. You will be the first point of contact for Oregonians, provide compassionate customer service and perform technical casework assistant tasks that are critical to the work VR does in assisting people with disabilities. We help people obtain and keep jobs that match their skills, interests and abilities – and we want you to join our team

Employees who are not yet a PERS participating member, will receive the 6.95% pay increase and begin the 6% employee contribution upon participating in PERS.

Human Service Assistant 2 (AA) $3,335 - $4,536

Human Service Assistant 2 (AP) $3,552 - $4,851

Oregon Department of Human Services (ODHS), A place to belong and make a difference

  • When you join the , you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.

  • Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision. 

  • We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency and we are committed to integrating equity into all we do. The has four points that explain the agency's goals related to equity, inclusion, and racial justice.

  • We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and including health, dental, vision and much more

What you need to qualify

One year of experience assisting professionals in one or more of the following specialized social program areas:

  • Economically disadvantaged

  • Substance dependent

  • Mentally or physically disabled

  • Child abuse and neglect

  • Juvenile delinquent

Any degree in a related mental health or human services program may substitute for six months of the required experience.

Essential attributes

We are looking for candidates with:

  • Experience in computer-based case management systems or (ORCA).

  • Experience auditing billing invoices and payments for client services.

  • Experience maintaining a high degree of integrity with regards to ethics and respect for confidentiality.

  • Experience working with diverse populations including individuals with disabilities.

  • Experience training peers, teams, clerical staff, including volunteers and temporary staff.

Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.  

Your duties at a glance

As a Counselor Assistant, you will:

  • Compose, type and proofread a variety of correspondence including letters, memos, case file narrative and reports from general instructions.

  • Determine proper formats and modes of address for letters, memos and reports.

  • Maintain office filing systems and client files according to established procedures.

  • Use automated case management system (ORCA) to enter, update and retrieve client information in a timely and accurate manner.

  • Use ORCA to issue purchasing documents to vendors and clients.

  • Check billing invoices for accuracy, obtains counselor or branch manager signature, and uses ORCA to issue payment.

  • Provide direct support services to consumers with disabilities by assisting with completion of application forms, gathering information to assist in determining eligibility for VR services.

  • Provide consumers with verbal and/or written information on VR processes and schedule appointments.

  • Contact consumers by telephone, in writing and in person to provide follow-up services and to monitor progress toward employment goals.

  • Coordinate scheduling of office staff.

  • Train clerical staff, including volunteers and temporary staff.

  • Coordinate office equipment maintenance, repair or replacement.

  • Coordinate motor pool vehicle acquisition and maintenance.

Working conditions

  • You will perform your work in an office environment.

  • There will be frequent interruptions due to phone calls and staff or client needs.

  • You may interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions.

  • Must have the ability to work independently much of the time and under critical timelines.

  • Occasional local or out of town travel is necessary.