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Information Technology Technician(Part-Time, 30 Hours)

2 months ago

Farmington, United States State of Connecticut Full time

Introduction

The , is a free-standing, modern facility located on the UCONN Health Center Campus in Farmington, CT. The office is a state-wide medical examiner system charged with the investigation of sudden and unexpected deaths that, by statute, fall under our jurisdiction. We are seeking one (1) part-time to work in our facility located at 11 Shuttle Rd. Farmington, CT 06032 with the following schedule: First Shift - Monday - Friday 30 hours per week WHAT WE CAN OFFER YOU: A chance to work for a Forbes top company: ‘Forbes’ State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule  State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click for more information. Industry leading health , including medical and dental coverage, paid time off, including 13 paid holidays per calendar year State Employee Retirment System (SERS) Tier IV (new hires after 7.17.23) Voluntary Deferred Compensation 45 Plan through Empower (formerly Prudential) Paid time off - including 13 holidays per calendar year Dedicated employee parking ABOUT THE ROLE: This position is ideal for a motivated and detail-oriented individual to help support the entire agency with a wide range of systems. Duties associated with the role includes: Assisting users with basic network, hardware and software issues and escalating more complex problems to higher level information technology staff. Installing and configuring PCs, printers, scanners and other peripherals, lifting equipment up to 50 lbs. Assisting users with problems in utilizing software applications. Assisting in maintaining information technology documentation. Note: In addition to the checking of references and facts stated in the application, a thorough background investigation will be completed before the candidate is certified for appointment. FOR ASSISTANCE IN APPLYING: Please visit our '' page.

Selection Plan

To Apply: In order to be considered for this job opening you must meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application. The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified. In order to receive educational credits toward qualification for this job posting, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the individual listed on this job posting.  Ensure that your application is complete and detailed before submitting it. In order to comply with , the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system. Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift. All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to . For current state employees, salary calculations are not necessarily comparable from three branches of state government (i.e., Executive, Legislative, Judicial) to the other. FOR ASSISTANCE IN APPLYING:
 Please or our Applicant Tips on How to Apply Important Information After You Apply: This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam. Read through this helpful link to  Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process. Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position. The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class in the next twelve (12) months. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at  Connect With Us:
Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact Diane Robitaille at . Follow the State of Connecticut on

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for performing a full range of basic technical work involving infrastructure systems support in an Information Technology (IT) environment.

EXAMPLES OF DUTIES

Service/Help Desk: Provides a variety of user support services;  Provides help desk and/or problem determination services to users by responding to calls, email and personnel requests for technical support;  Assists users by determining and/or troubleshooting problems with network, hardware and software;  Escalates more complex problems to higher level information systems staff;  Uses hardware and/or software aids and diagnostic tools to troubleshoot network;  Installs and configures local and network printers, scanners and other peripherals;  Assists users with problems in utilizing software applications specifically regarding word processing, spreadsheets and other office productivity software;  Acts as liaison between users, information systems support staff and vendors;  Provides user support training;  Maintains materials such as manuals, user guides and training materials;  Performs, coordinates or assists in purchasing, acquisition, installation, placement, storage, maintenance, inventory and distribution processes of information systems equipment and software products;  Maintains service logs and/or on-line trouble logs, inventories of computer and/or voice equipment and diagrams;  Performs related duties as required. Production Control: Assists other technical staff in the preparation of operational documentation;  Performs basic technical data control functions associated with job stream maintenance in a mainframe or server based system environment;  Analyzes and resolves basic technical problems related to job control language (JCL), job streams, tape management and associated functions;  Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Knowledge of functioning and use of information systems and technology; IT equipment; help desk management tools and utilities; computer operations and methods of preparing work for processing; data control functions specific to job stream maintenance and documentation; concepts of network and microcomputer operating systems; Skills interpersonal skills; oral and written communication skills; technical problem solving skills; logic and analytical skills; Ability to install and maintain microcomputer hardware, software and basic network components; analyze and troubleshoot simple operational and data communications problems; prepare and maintain records, logs and reports.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Three (3) years of experience in information technology (IT) operations support or another IT related support area.

NOTE: For state employees this experience is interpreted at the level of a Data Processing Operations Support Specialist 1.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years. For state employees one (1) year as an Information Technology Technician Trainee may be substituted for the General Experience.

PREFERRED QUALIFICATIONS

Experience providing Help Desk level support for information technology issues Experience installing, troubleshooting, & upgrading PCs Experience supporting local & networked printers & scanners Experience troubleshooting basic network issues Experience performing software updates on PCs and Servers Experience with Windows, iOS & Android operating systems Experience with Microsoft Office 365 applications Experience with a Case Management system Experience writing documentation Experience prioritizing tasks Experience working in a medical environment, including exposure to autopsy Experience working with confidential materials

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all inclusive of every task and/or responsibility.

Overview

Employee Benefits As a State of Connecticut employee you may be entitled to a host of benefits that are not only attractive, but also may be portable should your career bring you to other avenues of state service. From 13 paid holidays to accruing vacation time, being a State of Connecticut employee not only gives you the opportunity to make a difference in someone’s life, but the time to enjoy your own. Listed below are just some of the benefits the State of Connecticut offers depending on the position you hold: Health & Dental Insurance Accrued Vacation, Personal and Sick Leave (Subject to the appropriate bargaining union contract or state statute and regulations.) Retirement Plan Group Life Insurance Supplemental Benefits Voluntary Defined Contribution Plans Flexible Spending Accounts (Dependent Care Program, Medical Flexible Spending, and Qualified Transportation) Supplemental Benefits Programs (Auto and Home Insurance, plus Short and Long Term Disability) Life Insurance State of CT Tuition Reimbursement Program Holidays