Office Services Specialist

3 weeks ago

Salina, United States Commonwealth of Virginia Full time

Job Duties

Utilizing established policies and procedures, provides program and office support to a work unit including general office and administrative support. Characteristic duties may include: routine office and administrative responsibilities, scheduling meetings, data entry, routine transactions, preparing correspondence, maintaining records, ordering supplies, and answering questions regarding program services offered. The incumbent typically serves as the first point of contact for a program or work unit and directs inquiries to the appropriate office, division, or resource, and explains established procedures and practices. May be responsible for maintaining timesheets and entering time/leave taken into timekeeping/payroll system for assigned program area.

Typical Core Duties:
1. Administrative Support
2. Office Correspondence
3. Customer Service
4. Records Maintenance

Serves as one of the medical record clerks for the office. Independently performs a variety of complex program support duties requiring interpretation and judgement in application of policies and procedures. Characteristic tasks: Interviews patients by securing and verifying personal, financial, demographic and medical history information to determine eligibility: composes non-routine correspondence: answers program questions, explains policies and procedures: registers patients, obtains consent forms and completes associated forms. Exits patients from clinic, verifies services rendered, determines prior balance and current charges, explains charges, collects payment or verifies patient or third-party billing: writes receipts, schedules next visit. Enters payments into computer system and/or journal and reconciles cash receipts. Reviews and processes requests for vital records in the Virginia Vital Events and Screening Tracking System (VVESTS).

The Virginia Department of Health offers 12 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave.

Minimum Qualifications

• General knowledge of office principles and practices
• Working knowledge of word processing and spreadsheet software applications
• Ability to interpret and follow established procedures and guidelines
• Ability to communicate effectively
• Considerable skill in the operation of standard office equipment

Additional Considerations

• Experience in office setting specific to program area

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information

Name: Karen Crutchfield - HR Analyst

Phone: Not Provided

Email: ov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter.

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