Tax Credit Administration Unit Lead

3 weeks ago

Tumwater, United States Washington State Department of Revenue Full time

Description

This opportunity is only open to WA State Department of Revenue employees.
Attention Revenue The Working Families Tax Credit Division is hiring a Public Benefits Specialist 4. This position serves as lead worker in the Tax Credit Administration Unit (TCAU), providing guidance and training to TCAU staff. PBS 4’s are also primary points of contact for the Working Families Tax Credit. The Tax Credit Administration Unit’s primary function is reviewing and processing Working Families Tax Credit applications to ensure applicants receive the correct amount. They are also dedicated to educating and providing guidance to applicants regarding the criteria for the benefit. 

The hiring manager may start screening applicants as early as  May 7, 2024, and make a hiring decision at any time after. It will be to your advantage to submit materials as soon as possible.
Please review the opportunity details below and forward this message to others you feel may be qualified.

Duties


This position will:

Provides direct customer service on the phone and/or in person for all customers.  Determines eligibility for WFTC by processing applications, verifying supporting evidence, and obtaining necessary information from applicants and/or third parties.  Makes final eligibility decisions based on the information obtained.  Processes applications received over the counter, online applications submitted within the incumbent’s region, and applications received by mail and keyed into the system.  Identifies applications that might be inaccurate and need validation through a desk examination.  Provides training and serves as a subject matter expert for Working Families Tax Credit Staff. You may also participate in continuing education and special projects.

Qualifications


Please ensure that your application materials address the following qualifications~
 
 One year of experience as a Public Benefits Specialist 3
 
  OR
 

A bachelor’s degree in social services, business administration, or a related field AND  one year of experience examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims, or a job providing staff support in financial eligibility determination, or in a job analyzing, verifying, and evaluating financial or tax data and information, 


 
  OR
 

An associate degree AND  three years of experience examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims, or a job providing staff support in financial eligibility determination, or in a job analyzing, verifying, and evaluating financial or tax data and information. 

 
Equivalent education/experience: Experience examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims, or a job providing staff support in financial eligibility determination, or in a job analyzing, verifying, and evaluating financial data and information, will substitute year for year, for education experience.

This position offers hybrid/flexible remote work, however the official duty station is Tumwater and the successful candidate must agree to travel to the office as operational needs dictate. Details of teleworking considerations can be addressed during the interview process. 

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