Supervisory Field Examiner

4 weeks ago


Indianapolis, United States Veterans Benefits Administration Full time

Summary

This position is located in the Fiduciary Hub. The Fiduciary Coach is an integral part of the Fiduciary Hub supervisory team and supervises one of the teams within the Fiduciary Hub. The incumbent is responsible for ensuring that all field examinations and accountings are processed as expeditiously as possible to assess the competence, adjustment, and personal welfare of beneficiaries and protect a beneficiary's assets from loss or diversion.

Duties

For applicants for the Milwaukee Regional Office: Current facility employees in the local commuting area will be required to work from the Regional Office in Milwaukee, WI and will be eligible for telework. Current out-based employees located outside of Milwaukee: This position will remain 100% remote. Applicants will need to provide their own high speed internet.

For applicants for the Indianapolis Regional Office: The position is based at the Indianapolis Regional Office and employees will be required to report to that location.
Analyzes and interprets laws, regulations, and rules as they affect the establishment of new policies, procedures, and methods of operation. Exercises a high degree of judgment in addressing work issues -- where the nature of the work itself requires the ability to analyze, interpret, and apply judgment -- so that consistently correct actions are accomplished in a situation where existing guidelines do not readily yield identical decisions on even somewhat similar facts. Effectively plan and assign work to the team. Demonstrates expertise in all phases of the Fiduciary activity that he/she directs, and, as needed, develops ways to improve production or increase the quality of work. Makes recommendations concerning workload management, the optimum mix of staff in consideration of operating costs and program effectiveness, introduction of improvements to work methods and processes. Coordinate with other teams' coaches to redirect staff as needed to meet increased workload demands in those other teams. Plans and assigns work priorities for his/her subordinates Responsible for administrative actions affecting the team and provides advice, counsel, and instruction to individual employees of the team on both technical and administrative matters. Responsible for personnel administration and actions (., develops performance plans and evaluates subordinates' performance, interviews, and makes recommendations for position appointments, promotions, or reassignments; hears and resolves employee complaints, effects disciplinary actions, and identifies training needs).
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