Tax Information Specialist 1

4 weeks ago

Bellingham, United States Washington State Department of Revenue Full time

Description

The Department of Revenue's (DOR) Compliance Division is looking for an instinctive individual to fill a vacant Tax Information Specialist 1 (TIS1)  position in Bellingham, WA.The TIS1 is part of Revenue's "front line" of taxpayer service providing accurate and quick assistance with complex excise tax laws, rules and reporting requirements for taxes such as business and occupation tax, retail sales tax, public utility tax, working families tax credit and use tax.
The hiring manager may start screening applicants as early as May 28 , 2023 and make a hiring decision at any time after. It will be to your advantage to submit materials as soon as possible.

Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for . 

Visit these links to watch our to find out more about our agency and see about why Revenue is a great place to work.
During the first few months, you will receive hands on training in the office although telework may also be available. This position requires working 3-5 days per week in the office. The details will be worked out between you and your supervisor. We invite you to review the opportunity details below and forward this message to others you feel may be qualified. 

Duties

We are seeking a dynamic customer service professional with a strong work ethic who will serve taxpayers by educating, interpreting, and providing instruction on Washington State tax laws, rules and reporting. 
  Some additional functions of the job include: Reviewing and processing Business License applications for new and renewing accounts, branch accounts and city and county renewals.  Opening accounts and issuing Unified Business Identifier numbers for new businesses, assigning filing frequency and collecting application fees and assisting with working family tax credit applications.  Completing Use Tax Declarations and Use Tax Returns by determining eligibility for exemptions or assessment of Use Tax on motor vehicles, vessels, and aircraft. Receiving, recording and accounting for monies and checks received in payment of tax returns, tax warrants, invoices and applications. Filing legal documents with courts.  
A successful candidate will: Possess critical use of customer service skills with an expert ability to prioritize and resolve numerous situations simultaneously. Become proficient in state tax laws and rules to advise customers on their rights and responsibilities as a taxpayer. Identify a customer's issue, and quickly be able to find a logical way to assist the customer.

Qualifications

Associate degree or higher.

OR

Three years or more experience providing customer service in financial institution, banking industry, personal finance or claims adjustment. This experience should include: Consulting with clients to arrive at mutually beneficial results for the organization and the client. Collecting payment for products or services. Documenting transactions. Reconciling records within internal and financial control protocols.
  *Additional qualifying experience may substitute, year for year, for education.*
Please note, this position requires the ability to work 8:00 a.m. to 5:00 p.m. Monday through Friday.  

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