Security Officer IV

3 weeks ago

Wichita Falls, United States Texas Department of Aging & Disability Services Full time
Job Description:
Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people’s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of each other, teamwork, and inclusivity? HSCS is dedicated to building a diverse community atmosphere where employees feel valued, supported, and accepted while providing specialized care for Texans in need. If providing hope and healing through compassionate, innovative, and individualized care interest you, we welcome your application for the position below.

The Security Officer IV performs highly complex (senior-level) security services work. The Security Officer IV is the most senior Security Officer and supports the Security Supervisor with department goals and objectives. Work involves patrolling grounds; conducting initial investigations as needed; providing direction and/or assistance to patients, staff, and visitors. Responsibilities also include temporary switchboard duties such as answering the hospital telephone switchboard as needed, the fire alarm system, and emergency response phone line.
Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. Essential Job Functions:
Attends work on a regular basis and may be asked to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.

Patrol’s hospital grounds to monitor and mitigate unusual occurrences such as trespassers, vandalism, and emergencies.

Monitors and directs daily activities and work performance of junior security officers as needed. Adjusts daily activities of security officers assigned to shift to ensure objectives of the department are met in accordance with directives of the security supervisor based upon tasks and personnel available.

Provides security to the hospital campus. Opens hospital gates as appropriate. Provides direction and assistance to visitors. Patrols grounds, inspecting and safeguarding buildings, properties, and equipment. Writes reports and documents incidents or events in and around the hospital grounds. Downloads video requests from the Rights Protection department.

Performs temporary switchboard duties as requested. Answers phone and calls from service via dispatch (switchboard) as needed, the fire alarm system, and emergency response phone line.

Checks points of ingress and egress, to assist in the prevention of unauthorized departures/escapes. Investigates and documents unusual incidents such as thefts, fire, vehicle accidents, unauthorized departures, and weather-related events.

During the absence of the Security Supervisor, performs administrative duties such as preparing the department schedule and reviewing reports. Represents the security department in meetings and events at the direction of the Security Supervisor or Directors.

Reports to areas when fire alarms sound, determines the nature of the emergency and resets alarm as needed. During an actual fire emergency, escorts the fire department to facilitate access and mitigation of impact to hospital, staff, and patients.

Provides crisis intervention when necessary, assists staff with controlling disruptive or combative patients or guests, and escorts disruptive people off hospital grounds.

Operates State vehicles to transport patients, employees, and visitors on or off the hospital grounds.

Maintains inspection forms to ensure preventive maintenance and the safe operation of vehicles.

Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. Knowledge Skills Abilities:
Knowledge of alarm devices

Knowledge of traffic and parking regulations

Knowledge of emergency response procedures

Skills in personal interaction with patients, staff, and the public

Skills with written and verbal communication, to include the skillset necessary to write succinct security incident reports

Ability to patrol grounds, detect incidents, and take appropriate action to mitigate impact to campus

Ability to react quickly and calmly in emergency situations

Physical ability to walk or stand for considerable lengths of time

Ability to drive out-of-town

Ability to drive a wheelchair van

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