Technical Specialist

Public Service Representative 4 – Technical Specialist
Oregon Department of Transportation
Driver & Motor Vehicle (DMV) Services Division
Customer Assistance Section / Coffee Creek Correctional Facility

The role: 

Join our team as a technical specialist where you will provide expertise over the phone, in writing and other communication methods to both headquarters and adults in custody phone agents in driver licensing, vehicle titling and registration. You will provide necessary support to ensure the successful completion of duties by the adults in custody and provide explanation and interpretations of DMV laws, policies and procedures. Bring your customer service and public contact experience to our team and apply today

We encourage people from all backgrounds to apply for our positions. We hope you’ll join us on our path to increasing diversity, equity, inclusion and belonging through .

Before applying, visit our to learn more about our process. If you are a current State of Oregon employee, you must apply through your

A day in the life:

• Provide onsite technical assistance directly to adults in custody satellite phone agents at Coffee Creek Correctional Facility and Oregon State Correctional Institutions.

• Provide accurate and corrective information to customers by reviewing records, look-ups, court compliance and suspended records.

• Navigate all next level escalation calls, more complex transactions and advanced technical expertise inquiries.

• Act as a liaison and coordinate processes between customers, other states, other agencies and all DMV service groups.

• Provide information, advice and interpretation of laws, rules, policies and procedures to the public directly over the telephone and in writing.

• Coordinate final resolutions specific to problems or record/account entries on vehicle documents.

• Update and educate all customer assistance staff on new procedures, legislation and changes in policy.

• Review documents for accuracy, sort and route corrections and transaction work to the appropriate DMV areas for processing.

• Assist in all satellite user testing, security audit testing and act as remote liaison for onsite computer troubleshooting.

• Work is done within the parameters of a medium/maximum security correctional institution and requires direct daily contact with adults in custody. In office work is required with limited remote work options.

What’s in it for you:

• Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. about working at the Oregon Department of Transportation and the we offer.

• Competitive benefits packages which can be estimated using our .

• Comprehensive and equitable base salary offer within the listed range based on your experience, skills and education. The salary range listed is the non- participating rate. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%. Please review the page for more details.

• opportunity

Minimum qualifications:

Three years of experience performing public contact and/or customer service duties comparable to the work of a .