CHAMP Dispatcher/Operator

Job Summary
AECOM is seeking for Full Time Champ Dispatchers to work out of six districts.

A CHAMP Dispatch/Operator coordinates with field CHAMP Operators to assist with accidents, stalls, debris, vehicle fires and other roadway affecting issues. The CHAMP Dispatch/DOC Operator also maintains operational awareness of the location of all field CHAMP Operators assigned to the shift. The position also detects and manages traffic incidents and reports of roadway maintenance needs from multiple sources by managing and directing calls to appropriate responding resources, such as CHAMP, local police, GSP (Georgia State Patrol), ATMC (Atlanta Traffic Management Center), and GDOT personnel. Roadway incidents are entered and managed in ATMC's NaviGAtor system and tracked accordingly.

The position requires staff to report in person to the client location with minor prospect of remote or work-from-home opportunities, dependent upon the client’s needs or requirements. Any adjustments made to where/how one reports for their shift will be based on the needs of the client.

Other responsibilities of a CHAMP Dispatch/Operator include:

• Manage traffic incident and traffic signal information in accordance with the applicable standard operating guidelines.
• Detect and confirm scheduled or unscheduled traffic incidents and use available information to adjust traffic signal schedules to account for changing roadway conditions.
• Disseminate pertinent traffic incident and traffic signal information to the public via Dynamic Message Signs, social media, email, and telephone communications.
• Obtain and report traffic incident status information to and from multiple agencies.
• Perform record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists.
• Detailed documentation and reporting of traffic incidents.
• Detailed documentation and reporting of traffic signal conditions.
• Provide outstanding customer service when responding to customer calls.
• Ensure that all radio communications are in compliance with Department and F.C.C. rules and regulations
• Adhere to radio protocol and procedures; and use proper 10-codes
• Support organization’s goals and values

At AECOM, we’re delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Minimum Requirements

• High School Diploma
• Must pass a state and federal criminal history/security background check
• Must pass a pre-employment drug screen.
• Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies.
• Constantly operate a computer and other monitoring equipment

Preferred Qualifications

• Demonstrated proficiency in dispatching field personnel via radio.
• Effective written and verbal communication skills to include the use of proper English, diction, grammar and spelling.
• Demonstrate an ability and interest in learning new computer programs.
• Demonstrate an ability and interest in reading, interpreting and communicating technical information.
• Demonstrate a willingness and ability to solve problems, prioritize duties and complete required tasks effectively.
• Ability to learn the principles, procedures and techniques involved in incident/congestion management and general traffic signal design.
• Ability to utilize integrated software along with radio, voice, email, data communications.
• Ability to obtain and disseminate relevant information from a variety of resources including CCTV, field personnel, internet, two-way radio and customers.
• Ability to solve problems, prioritize duties and complete required tasks promptly.
• Must be a team player, be able to work independently, and have the ability to work well with various personality types.
• Consistently present a positive and professional image.
• Must be organized, responsible and timely.
• Must be able to multitask.
• Experience in Call center, customer service.
• 911 Operator or dispatching preferred.
• Data Entry Skills.

Additional Information:

• This position does not include sponsorship for United States work authorization.
• This position does not include relocation benefits.

What we offer
We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business. We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career. When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

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