Transportation Operations Centers

3 weeks ago

Salem, United States State of Oregon Full time
Job Description:

Transportation Telecommunications Specialist 1 – Transportation Operations Centers (TOC) Dispatcher

Oregon Department of Transportation
Delivery & Operations Division – Region 2

District 4 / Transportation Operations Centers Dispatch Unit

The role: 

As a TOC dispatcher, you will monitor the operation of the transportation system, respond to incidents impacting the system and coordinate transportation related communications and services, internally and externally. With your quick decision-making abilities, you will help keep field crews safe and improve the safety and mobility for Oregon travelers. Apply today

We encourage people from all backgrounds to apply for our positions. We hope you’ll join us on our path to increasing diversity, equity, inclusion and belonging through .

Before applying, visit our to learn more about our process. If you are a current State of Oregon employee, you must apply through your

A day in the life:

  • Monitor transportation system conditions, radio communications and weather conditions.

  • Implement incident and weather related response plans.

  • Coordinate with other agencies dispatch centers, transportation operation centers, crews, law enforcement and the Oregon Emergency Response System.

  • Receive, input and notify crews about maintenance or repairs requests.

  • Implement detour routes, including dispatching staff and equipment.

  • Review and maintain knowledge of statewide and regional standard operating guidelines, emergency operations plan and TOC systems.

  • May be restricted to a workstation for long periods, sometimes in a close working area. Subject to noise levels caused by equipment and radio transmissions.

  • Required to keep continual and consistent alertness and attention to checking an answering a variety of technical equipment including a multi-line phone system and multichannel radio system.

  • Routine exposure to multiple conflicting priorities that sometimes involve life threatening decisions and communicating with the public, often under confusing or crisis conditions.

  • May be required to work extended hours, including nights, weekends, and holidays. May be required to work day shift, swing shift, flexible shifts, alternating shifts, nights and weekends.

What’s in it for you:

  • Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. about working at the Oregon Department of Transportation and the we offer.

  • Competitive benefits packages which can be estimated using our .

  • Comprehensive and equitable base salary offer within the listed range based on your experience, skills and education. The salary range listed is the non- participating rate. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%. Please review the page for more details.

  • opportunity

Minimum qualifications:

Two years of public contact experience that includes gathering, relaying, and providing information to others AND evaluating activities or incidents, and determining an appropriate course of action.  One year of this experience must include receiving and dispatching emergency requests using radio equipment, telephone, and/or computer.

Note: Successful completion of a Certified Emergency Communications Course may substitute for the one year of specialized experience.

Special qualifications:

  • The successful candidate must become LEDS certified and maintain current certification within 90 days of hire.

  • This position requires a typing test along with a proficiency test if invited for an interview.

  • A “CritiCall” test will be administered to those selected for interview.

What we’d like to see:

If you have these attributes, let us know in your application materials It's how we will choose whom to move forward You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience, education and alignment with to help us decide who will move forward.

  • Demonstrated experience communicating with diverse individuals and groups including fire, law enforcement, tow companies and the public.

  • Demonstrated experience working in fast paced team environment with changing priorities.

  • Demonstrated experience handing multiple assignments with frequent interruptions.

  • Demonstrated experience with repetitive data entry requiring high level of accuracy.

  • Demonstrated ability to operate a computer and use a variety of systems, programs and software.

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