Food & Beverage Director

Found in: beBee jobs US - 2 weeks ago

Bloomington, United States Hilton Hotel Bloomington Full time

Description

Purpose of Position: Responsible for managing the Food & Beverage operation as a successful operating center ensuring maximum guest satisfaction and financial viability, all within accordance with Company established standards. This is executed through planning, organizing, training and controlling of the hotel's F&B operations, resources and finances.

Responsibilities:

Providing the highest quality in food, beverage, and service in all Food and Beverage outlets.Maintaining existing programs, and developing new programs ensuring the highest possible quality of food and service.Directing and coordinating the activities of all assigned personnel and departmental responsibilities.Maximizing sales potential through aggressive marketing of each hotel Food and Beverage outlet.Achieving budgeted sales and maximum profitability.Maintaining a high quality hotel image through effective housekeeping and sanitation in the Food and Beverage operation.Securing all Food and Beverage property and inventories.Maintaining knowledge of local competition and current industry trends.Maintaining an appropriate level of community and public affairs involvement.Maintaining a high level of professional appearance, demeanor, ethics, and image of self and subordinates.Assessing and reviewing the job performance of subordinates and maintaining records of assigned associates according to policy.Conducting regular departmental meetings efficiently and in a timely manner.Hiring, inducting, orientation, and training assigned personnel to meet departmental responsibilities.Interfacing department and self with other departments of the hotel ensuring a harmonious working relationshipCreating internal training and development programs which foster promotion within the company and assuming the role of training advisor when appropriate.Maintaining warm, hospitable guest relations in all guest contact, and positive associate relations in a supportive environment. Increasing guest satisfaction ratings, and lowering guest complaints by ensuring prompt, courteous, and proper service, and surveying guest comment cards to correct situations immediately. Achieving and/or exceeding budgeted sales, operating within budgeted guidelines by maintaining effective controls, and developing and forecasting accurate and aggressive long and short range financial objectives.Establish and maintain effective associate relations.

Requirements:

Strong knowledge of Food & Beverage operations and preparation techniques. Knowledge of Beverage operations and understanding wine varieties, labels and vintages.Mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statement. Ability to work entire shift standing and moving about in banquet, restaurants and kitchen areas.Ability to read, write, and communicate effectively in English language, to understand internal documents, reports and to interact effectively with guests and employees. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve.High school diploma required. College degree in Hotel Restaurant Management or CulinarySchool is preferred.Position requires 3-5 years previous Food & Beverage management experience.Additional language ability preferred.Knowledge of Microsoft Word, Excel, PowerPoint helpful, Outlook, and POS systems.

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