Mansion In Room Dining Coordinator
Found in: beBee jobs US - 2 weeks ago
Job summary –
Responsible
for all functions involved in the processing of a guest check from room
service, restaurant, etc. Taking the
guest orders over the phone and communicating it through the proper channels. Monitor pool activity. Coordinate shift responsibilities with
captains and servers
Essential Duties
and Responsibilities – (Key Activities)
The
following are specific responsibilities and contributions critical to the
successful performance of the position:
·
Answer room service phones; take the guest's
order, all according to standards.
Relate the order to the Room Service Captain.
·
Comprehend and describe all menus.
·
Understand the process of accepting credit
cards, personal checks, cash, etc.
·
Must be able to handle the balancing his/her
daily paperwork which includes a fair amount of accounting comprehensibility.
·
Process checks from the various Food and
Beverage outlets.
·
Process all void and comp checks correctly.
·
Maintain his/her bank to a minimum discrepancy.
This
list of essential functions is not exhaustive and may be supplemented as
necessary.
Other Standard Responsibilities –
Experience
-
- Minimum of one year of cash handling
experience - Previous customer service experience
General Skills -
·
Must be able to perform job functions with
attention to detail, speed and accuracy; prioritize, organize and follow-up; be
a clear thinker, remaining calm and resolving problems using good judgment;
follow directions thoroughly; understand a guest's service needs; work
cohesively with co-workers as part of a team; work with minimal supervision;
maintain confidentiality of guest information and pertinent hotel data.
Technical
Skills -
·
Basic accounting skills;
·
Able to work 10-key, POS system, computer
systems, multi-lime phone system.
·
Knowledge of the Micros system helpful.
·
Ability to accurately add, subtract, multiply
and divide numbers.
·
Ability to communicate with staff and
guests.
·
Ability to sit for extended periods.
·
Proficient in Excel helpful
·
Must have developed language skills to the point
to be able to read and understand instructions, safety rules, etc.
·
Must be able to communicate with the guest
effectively
Education or
Certification -
·
High school diploma or equivalent
Language -
·
Required to speak, read and write English, with fluency in
other languages preferred
Physical
Requirements -
- Must be
able to endure various physical movements throughout the work areas, reach
up and down, remain stationary at times throughout work periods, lift up
to 20 pounds, and satisfactorily communicate with guests and co-workers to
their understanding.
-
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