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Licensed Massage Therapist

3 months ago

Daytona Beach, Florida, United States Hard Rock Hotel Daytona Beach Full time

The Spa Therapist is
responsible for setting up treatment stations, greeting guests and explaining
services, conducting pre-treatment consultations, promoting treatment products,
and maintaining treatment rooms.

Primary Responsibilities

· Be knowledgeable of spa operations, including treatments, packages, and use of all spa equipment.

· Set up treatment stations, ensuring all products and equipment are present and equipment is in working order.

· Greet guests, confirm services, and escort to treatment room.

· Ensure medical releases are signed, as required.

· Conduct pre-treatment consultations.

· Explain draping procedures to guests and ensure they are followed.

· Conduct treatments.

· Promote and sell treatment products according to guest needs and preferences.

· Ensure treatment rooms and stations are maintained before and after each use, including removing all used linen, removing trash, cleaning and disinfecting surfaces, and restocking supplies.

· Maintain positive and professional communication with all staff.

· Provide recognition to others, including co-workers, supervisors, managers, and directors.

· Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.

· Ensure a healthy and safe work environment for co-workers and guests.

· Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.

· Promote property outlets to guests.

· Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.

· Resolve guest complaints using property procedures.

· Create a positive environment in which all employees have the ability to maximize their potential.

· Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.

· Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.

· Participate in Sound Check meetings on each shift.

· Always smile and offer a warm greeting to all.

· Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.

· Take initiative to offer assistance throughout the property.

· Operate ethically to protect the Hard Rock brand.

· Utilize programs designed to help Save the Planet.

· Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.

· Perform additional duties as requested by department managers and supervisors.

· Communicate with supervisors and managers to ensure that assigned duties are completed to standard.

· Coordinate operations with other departments, as needed.

· Present a professional image to employees, guests, clients, owners, and investors.

· Review and develop guest history records to enhance personalized service for repeat guests.

Maintain confidentiality of guest, employee, and company information.

Experience

Secondary school degree
preferred and/or previous work experience in service for at least 1 year. Must be LMT.

Source: Hospitality Online