Concessions Manager| Donald L Tucker Civic Center
2 weeks ago
Overview
The Concessions Manager is responsible for the effective management of venue concessions operations including inventory controls, product ordering, training new employees, cash controls, compliance with alcohol service polices, cleaning, safety, guest service, employee/volunteer training and supervision, warehouse oversight, troubleshooting, closing duties, event planning support, food preparation and production, and any other tasks assigned by the Director of Food & Beverage (DoFB). The Concessions Manager must provide a high level of event oversight, technical proficiency, and operational/personnel support to ensure the smooth operation of the Arena & Concessions Dept.
The Concessions Manager will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will initiate or recommend employment actions such as hiring, termination, suspension, discipline, promotions, and transfers. The Concessions Manager will provide oversight and resolution responsibility for employee performance issues. Actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant, and cooperative work environment. The employee must maintain excellent attendance and be available to work a variable event-driven schedule including evenings and weekends. Flexible availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude are required.
This role will pay a salary of $40,000 to $45,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
Job expires 6/5/2024
Responsibilities
Responsible for managing, developing, and mentoring a staff of part-time and full-time concessions employees, including employee discipline as required. Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.Ensure proper set-up of all concession's locations prior to doors. Set-up duties may include: verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance has been met; assuring that Stand Leader or NFP Stand Leader has followed proper procedures for distribution and handling of cash.Provide a high level of oversight and operational expertise resulting in the smooth, efficient, and profitable execution of events.Ability to oversee a large volume of inventory, order product, and manage high volume sales.Manage and run all venue concessions operations before, during and after the event. Duties include staff scheduling, employee check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, post-event reconciliation and reporting, and any other duties as assigned by the DoFB.Training new & current employees with regard to property, procedures & best practices.Willing to cover / back-up any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Suites, Operations, and Event staff needs, as directed.Provide direction and oversight to Concessions Supervisors, Stand Managers, Concession Cooks, and Cashiers. Ensure that all State/Federal, OVG360 and DLTCC policies, procedures and practices are adhered to, including compliance with alcohol distribution/service and food handling/sanitation guidelines, general safety policies and procedures. Report any alcohol service or other compliance issues to the DoFB immediately.Complete post-event evaluations, data compilation, tracking of monetary and product shortages, generating reports; serves as a resource for POS applications and training.Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents or incidents. Relays safety/health issues to management immediately.Ensure event staff and volunteers are aware of workplace expectations; provide on-going assistance, training and mentoring to event staff and volunteers; promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff and volunteers; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.Ability to obtain working knowledge of all existing concession locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas and facility access.Qualifications
Associate degree (A.A.) or greater in Culinary Management, Business Management, or related field; along with three plus years' experience in Concessions Management, other Food & Beverage Management, or related experience.Degree requirement may be substituted for four or more years' experience in Concessions Supervision, Food & Beverage Management or related position.Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping system.Experience training new employees and volunteersAdvanced knowledge of inventory procedures and controlsExperience ordering product for a high-volume venue or facilityAbility to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.Ability to make sound business/operations decisions (i.e., regarding employee placement, staffing adjustments, and/or respond to technical, product or equipment challenges during an event) quickly and under pressure.Ability to work well in a team-oriented, fast-paced, event-driven environment.Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG360 and DLTCC concession operations. ServSafe certification required or ability to obtain certification.Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.Nationally recognized food service sanitation training course certification preferredNationally recognized alcohol service training course certification preferred-
Tallahassee, Florida, United States teamworkonline Full timeOverviewThe Building Services Technician will maintain the cleanliness of all internal facility space as well as the facilities external perimeter on a daily basis, under the direction of the Building Services Supervisors. There are varying hours and shifts available based on event related activity. Must be a team player and able to work nights and weekends,...
-
Tallahassee, Florida, United States teamworkonline Full timeOverviewThe F&B Office Manager will provide administrative support to all OVG360 F&B departments (concessions, catering, culinary) at the venue, as well as to the Director of F&B. Administrative duties may include, but are not limited to, assisting with payroll, handling A/P and A/R responsibilities, assuring compliance in hourly employee personnel files,...
-
Box Office Attendant|Part-Time|DLT Civic Center
2 months ago
Tallahassee, Florida, United States teamworkonline Full timeOverviewUnder supervision of Director of Ticketing, assist in the operation of the box office, implementing and following procedures, overseeing the box office while Director is away, and scheduling and training personnel for OVG360 at the Donald L. Tucker Civic Center. This role will pay an hourly wage of $12.75. For PT roles: Benefits: 401(k) savings plan...
-
Event Manager| Donald L Tucker Civic Center
6 days ago
Tallahassee, Florida, United States teamworkonline Full timeOverviewReporting to the Director of Events, the Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event and event settlement. In addition to advancing assigned events, this position will also be responsible for scheduling & supervision of part time event staff and for assisting in...
-
Box Office Manager
1 month ago
Tallahassee, Florida, United States teamworkonline Full timeOverviewOVG has an exciting opportunity for a Box Office Manager at the 12,000 seat multi-purpose Donald L. Tucker Civic Center on the campus of Florida State University. The FSU Tucker Center is home to both FSU Men's and Women's Basketball, multiple touring concerts, and several family shows annually. The Box Office Manager directs and oversees all aspects...
-
Building Security
1 week ago
Tallahassee, Florida, United States teamworkonline Full timeOverviewThis position is committed to providing world class service for all Donald L. Tucker Civic Center arena events. The Overnight Building Security position is responsible for ensuring the safety and security for all events. Special security assignments may be available during non-event days/nights. The security team is a provider of direct service to...
-
Parking Lot Attendant
1 month ago
Tallahassee, Florida, United States teamworkonline Full timeOverviewThis position is committed to providing world class service for all Donald L. Tucker Civic Center Parking Lots for all events and is responsible for the protection, outdoor protection and safeguarding of Guests and Employees and their vehicles. This position is committed to providing a positive first impression with World Class Service. The position...
-
Tallahassee, Florida, United States teamworkonline Full timeOverviewThe Banquet Server will perform food and drink serving duties at dinners and special events while interacting with guests in a positive, friendly, and efficient manner. This role will pay an hourly wage of $12.75 to $16.00. For PT roles: Benefits: 401(k) savings plan and 401(k) matching. Evergreen ResponsibilitiesSet up for events by putting out...
-
Premium Seating Concierge
3 weeks ago
Tallahassee, Florida, United States teamworkonline Full timeOverviewAs a member of the Premium Seating Concierge Staff Team, you will be an essential part of the guest experience and help build memories that last a lifetime. In this role, you will be a main point of contact at the VIP Entrance with the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to...
-
Tallahassee, Florida, United States teamworkonline Full timeOverviewUnder supervision of the Operations Manager, the Building Mechanics Specialist will perform a variety of skilled and unskilled activities involved in the operation and maintenance of the facility's mechanical and electrical systems and general operations. This role will pay an hourly wage of $17 to $30.00. For PT roles: Benefits: 401(k) savings...
-
Bartender
1 month ago
Tallahassee, Florida, United States teamworkonline Full timeOverviewThe Bartender is responsible for the service of all beverages, both alcoholic and non-alcoholic. They must be personable, professional, and able to work in an ever changing fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need.This role will pay an hourly wage of $12.75....
-
Director, Concessions
6 days ago
Tallahassee, Florida, United States teamworkonline Full timeTHE ROLE The Director of Concessions is responsible for effectively and profitably managing and directing all day to day aspects of the Concessions and Warehouse Operations.ESSENTIAL FUNCTIONS Responsible for operational budget, manage internal labor checkbook and ensuring that all financial reporting are accurate and are completed in a timely fashion to...
-
Bartender, Concessions
6 days ago
Tallahassee, Florida, United States teamworkonline Full timeThe RoleConcessions Bartenders are responsible for positive guest interactions while accurately mixing and serving beverages to guests and servers in a friendly and efficient manner. Company Overview:Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our...
-
Warehouse Associate
6 days ago
Tallahassee, Florida, United States teamworkonline Full timeThe RoleFollows warehouse manager's assignments for delivering food, beverage, and other products throughout the venue in a timely manner. Delivers stock to all concessions stands, portables, and commissaries. Shows flexibility in rotating assignments. Help keep assigned areas clean and organized.Company Overview:Legends is a holistic agency that specializes...
-
Assistant General Manager
6 days ago
Tallahassee, Florida, United States teamworkonline Full timeLEGENDS Founded in 2008, Legends' operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Planning, Global Merchandise, Legends IQ, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision....
-
Assistant General Manager
6 days ago
Tallahassee, Florida, United States teamworkonline Full timeLEGENDS Founded in 2008, Legends' operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Planning, Global Merchandise, Legends IQ, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision....
-
fl blue center sales consultant
6 days ago
Tallahassee, Florida, United States Florida Blue Full timeGet to know usFlorida Blue, a GuideWell Company, has been providing insurance to residents of Florida for 75 years. Driven by its mission of helping people and communities achieve better health, the company serves more than five million healthcare members across the state.We are looking for exceptional people who will bring our mission to life and succeed by...
-
External Manager in Training
6 days ago
Tallahassee, Florida, United States Circle K Full timeSouth Atlantic BU - Region 02 - Market 07: 5712 W Tennessee St, Tallahassee, Florida 32304Availability - Shift/DaysFlexible AvailabilityMinimum QualificationsThe minimum qualifications for a Store Manager are:High School diploma or GED preferred.Experience in retail sales preferred.Experience to perform the essential duties, responsibilities and working in...
-
Quality Systems Manager
6 days ago
Tallahassee, Florida, United States GRIFOLS, S.A. Full timeWould you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...
-
RN Case Manager
6 days ago
Tallahassee, Florida, United States HCA Healthcare Full timeDescription IntroductionDo you want to be appreciated daily? Our nurses are celebrated for being on the front line, empathetic for patients. At HCA Florida Capital Hospital our nurses set us apart from any other healthcare provider. We are seeking a(an) RN Case Manager to join our healthcare family.BenefitsHCA Florida Capital Hospital, offers a total...
