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Manager Workforce Planning

3 months ago

Plano, Texas, United States Optimum Full time

Are you looking to Optimize your life? Start your exciting path to a rewarding career today
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you
We are Optimum
Job Summary
The Network Services Manager of Workforce Management is primarily responsible for partnering with the Network Services leadership team, Finance, Sales, and Care to deliver daily, weekly, monthly, annual strategic and operational workforce plans to meet our customer service level expectations and operational expense expectations. The Manager works as part of the broader Network Services Workforce Management team with responsibility for specific business disciplines (Field Services, Plant Operations, Construction, B2B Operations) and/or aligned to specific geographies.
Responsibilities

  • Coordinate activities and actions across all stakeholder groups regarding Network Services technician resource allocation.
  • Track the demand of work coming from customer requests (installs and repairs) and company-initiated jobs, understand variances, develop recommendations, and set corrective courses of action to those variances at the lowest operating level.
  • Track the supply of technician resources from in-house and business partners, accounting for geolocation specific variables, tenure, skills, and labor considerations. Understand the drivers to variances in plan, develop recommendations and set corrective courses of action to those variances at the lowest operating level.
  • Effectively understand and communicate throughput and rate opportunities at the lowest operating level.
  • Partner with dispatch and field operations to build quota activation plans driven by the supply and demand variables at the lowest operating level.
  • Leverage accumulated data, identified trends and targeted KPIs to forecast short- and long-term staffing plans with corresponding budgets, partnering with BU leads for adoption of staffing and budget forecasts.
  • Formulate communication protocols within the operating unit that facilitate transparent information sharing and operational alignment to Network Services and corporate objectives.
  • Partner cross-functionally with Finance, HR, and Business Leaders to track and plan for major organization-wide initiatives, including launching actions plans to close gaps in the workforce plan.

Qualifications

  • 5+ years of experience in a workforce planning operational roles.
  • Bachelor's degree in economics, finance, computer science, business, or a related field preferred.
  • Experienced in developing complex business plans and operating models.
  • Experience with workforce data modeling concepts
  • Extensive knowledge of Microsoft 365 applications.
  • Strong understanding of broadband industry, forecasting, and optimization logic.
  • Remedial knowledge of field operations, plant operations, construction, engineering design, dispatch, and direct support operations.
  • Financial and economic principles acumen.
  • Exceptional presentation and communication skills with the ability to summarize analytic findings to both technical and non-technical audiences.
  • Demonstrated analytical and critical thinking skills.
  • Ability to collaborate with and build effective business partnerships at all levels of the organization.
  • Ability to work independently and with others at all levels within the organization.
  • Growth mindset and mentally primed to take on challenges and adopt effective problem-solving strategies; encourages team to embrace growth mindsets.

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Nearest Major Market: Plano
Nearest Secondary Market: Dallas