Provide accurate and skilled interpretations to help facilitate successful delivery of services to Deaf and Hard of Hearing consumers. Ensure ASL services are provided throughout the MGH main campus , health centers and affiliates of PHS. Serve as a resource to both patients and providers to contribute to successful outcomes. Serve as a resource for patients to navigate the system and to help improve compliance.

Face to face interpretation for all types of encounters in the hospital setting and serves as a resource over the phone for situations such as:

• medical appointments and nurse assessments
• family meetings
• Psychiatric and social work consultations
• teaching
• informed consents and explanation of tests and procedures
• helping patients obtain information
• making, confirming or re-scheduling appointments
• giving simple medical instructions
• helping patients with any questions Coordination of services:
• Coordinate ASL services for MGH, Health Centers and other PHS Affiliates
• Manage services to ensure payment

QUALIFICATIONS:
Bachelor's Degree preferred MCDHH Screened and Certification by the National Registry of Interpreters for the Deaf High level of customer service and positive approach Familiar with diversity of cultural/socio-economic backgrounds Good interpersonal and communications skills Knowledge of computers systems Good organizational skills Good problem solving and decision making skills SKILLS/ ABILITIES/

COMPETENCIES REQUIRED:

Strong cultural awareness competencies:

understands language as an expression of culture avoids generalizations and stereotyping uses culturally appropriate behavior Strong interpreting skills: interprets with highest degree of accuracy and completeness self-corrects, understands own linguistic limitations, seeks clarification and accepts correction picks up cues from encounter participants regarding level of understanding and/or need for clarification.

explains role of the interpreter to patient and provider recognizes the complexity of the clinical encounter and added factor of linguistic barrier sets tone of the patient/provider encounter to manage spatial configuration and flow of communication to preserve accuracy and completeness, and to assess and address potential areas of discomfort for patient (age, gender of interpreter, no previous experience with interpreters) encourages and fosters direct communication between provider and patient maintains professional distance and integrity diffuses conflict between parties by remaining calm and impartial, clarifies instructions, follow up steps in a diplomatic, effective manner

ETHICAL COMPETENCY:
understands and abides by hospital policies on patient confidentiality, informed consent, non-discrimination etc.

Interpersonal and customer service skills:
projects positive attitude about the department and the hospital, and offer services to ensure positive experience works as a team with colleagues and providers

ORGANIZATIONAL SKILLS:
works under pressure to manage stressful situations flexible to meet scheduling needs and handle often unpredictable changes sound judgment and confidence ability to handle multiple tasks detailed-oriented and accurate critical thinking ability to anticipate and respond to trends

WORKING CONDITIONS:
Fast paced clinical and office environment, with frequently changing priorities. Physically demanding with a lot of walking and standing time. Emotionally challenging, as some interactions may be highly stressful requiring maturity, composure and sound judgment. Workload assigned by coordinators accordingly to hospital needs.

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead.

All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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