Management Analyst

2 weeks ago


St Louis, Missouri, United States Department Of Veterans Affairs Full time
Summary

The incumbent serves as a Management Analyst in the National Call Center (NCC)/ Regional call Center (RCC) of the VA Regional Office. The position provides program, administrative, technical, analytical, and management support to the Chief and Assistant Chief, as well as other staff members. A management analyst is needed to ensure that the division runs efficiently and that all program, management, and administrative tasks and responses to inquiries are handled appropriately and promptly.



Duties
  • Conducts continuing and periodic studies involving compilation and analysis of data for purpose of evaluating the effectiveness of the National / Regional Call Center's operations.
  • Conducts management audits, surveys, and systematic reviews of operations in order to ensure that established policies, practices and procedures are effectively implemented.
  • Prepares graphs, charts, and other audio-visual displays depicting NCC / RCC program information and statistics for use in training, management briefings, and information dissemination activities both within and outside of the VARO.
  • Reviews, analyzes and evaluates reports and statistics to advise on trends, out of-line situations, and anticipated needs.
  • Coordinates incoming data from a variety of sources. Coordinates the review process of all incoming and outgoing deliverable from the NCC / RCC. Reviews documents, reports, and/or applications for omissions and inconsistencies.
  • Participate in the composition of complex correspondence or other written work for external, high-level officials.
  • Independently identifies and performs special studies to assure compliance with directives and quality standards.
  • Serves as liaison between the NCC / RCC, OFO, BAS and any outside organizations.

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