Shift Manager

3 weeks ago


New York, New York, United States Bally's Atlantic City Full time
Supervise all dining room personnel within the dining facility, ensuring all policies and procedures are followed for providing proper service to guests.
Demonstrates excellent customer relation skills and ability to market the outlet.
Advises customers on selection of food and beverage items.
Ensures that food is prepared and served according to the desired portions and quality specifications. Assumes "manager on duty" responsibility.
Schedule all room personnel in accordance with operating budgets and forecasts
Directs the daily work activities of assigned personnel within the dining facility.
Responsible for proper scheduling and assignment of stations within the outlet.
Responsible for daily check control system, payroll, and forecasting.
Prepares requisitions.
Maintains file documentation and accurate entries in daily logbook.
Ensures adherence to Board of Health standards.
Anticipate and handle customer complaints or problems to ensure quality product delivery, customer satisfaction and repeat business
Understand the Collective Bargaining Agreement and work with union and Human Resources to follow proper processes for complaints and grievances
Assist with the training of new employees, hiring, orientation, training, and job performance for outlet employees
Ensure all areas are kept clean and in proper condition to provide a safe working environment for employees Qualifications Basic knowledge of all phases of restaurant management. Source: Hospitality Online
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