Collision Repair Representative

3 weeks ago

Minneapolis, Minnesota, United States Element Fleet Corporation Full time
Get started on an exciting career at Element

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

Element Fleet Management is seeking a Collision Repair Representative to join our team. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. At Element, employees play a critical role in delivering value to clients and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference

Are you:

  • Able to multi-task including handling several issues or problems during a workday
  • Skilled in effectively handling and aligning with client expectations

The Collision Repair Representative is a crucial role in the engineering of high-quality products and services in a unique industry, and at a rapidly growing organization. The Claim Workflow Associate actively manages the repair process on our clients fleet vehicles through to completion, including the assignment of appraisals and managing of rental vehicles. They are responsible for building relationships with vendors, providing specific and timely feedback to suppliers when service is unacceptable.

A Day in the Life

  • Effectively communicates with vendors, repair shops, and clients
  • Collaborate with internal stakeholders such as our In house repair specialists
  • Diligently follow up on claims to reduce our client's vehicle downtime
  • Attain appropriate information needed from vendors when there are delays in the repair process
  • Document all relevant information in the claims management system
  • Hold our vendors accountable when timelines are missed
  • Review daily claim reports to ensure claim data is accurate
  • Review repair estimates and photos, against the claim, escalating to Quality Control (QC) where applicable
  • Field questions from other departments regarding specific or general operational claim guidelines
  • The ability to analyze and upload documentation sent by vendors and clients
  • Answering incoming phone calls along with making outbound calls when needed
  • Ability to handle high stress situations such as getting vehicles released from tow locations, dealing with out of network shops, redirecting vehicles from one shop to another
  • Provide exceptional service to our clients as if the vehicle was your own
  • Professional phone etiquette on all external customer calls, along with internal calls
  • Communication via chat in Microsoft teams within the department as well as outside of the department
  • Independent judgment is required to plan, prioritize and organize your daily workload
  • Maintain professional demeanor working with many personalities from many geographic regions
  • Must maintain discretion and confidentiality of private information
  • Build and maintain good relationships with customers at all levels

Requirements

  • High School diploma or equivalent
  • Experience in Insurance claim operations, rental management, vehicle logistics or Collision Repair industry a plus
  • Ability to work in a Team Environment along with interacting with other departments
  • Must possess excellent verbal, written and listening communication skills
  • Must possess analytical and critical thinking skills to problem solve
  • Comprehensive working knowledge of collision workflow, completing all actions and alerts (internal and external) in a timely manner
  • High Customer Service standards and customer retention skills are necessary to be successful in this position
  • Strong proficiency in time management

What's in it for You
* A culture of innovation, empowerment, decision-making, and accountability
* Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
* Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
* Hybrid work environment for most positions

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to or call

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