Managing Director- Digital Technology, Technical Operations

3 weeks ago

Houston, Texas, United States United Airlines Full time

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing – in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k, and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

It is an exciting time at United, across our operation and in Digital Technology (DT). Safety is our highest priority and the core of everything we do at United and in TechOps. It is the bedrock of what United is built on.

Managing Director- Digital Technology, Technical Operations & Safety is a critical role within DT as well as in delivering a safe and outstanding customer experience. Our United Safety, TechOps, and Maintenance organization is 14,000 employees strong, and this position is accountable for the leadership, strategy, transformation, and support of all functional and technology capabilities that support this organization.

The following business processes at United Airlines are supported by this technology role:

  • Corporate Safety
  • Heavy Airframe Maintenance
  • Line Maintenance
  • Engineering, Reliability and Maintenance Programs
  • TechOps Safety and Compliance
  • TechOps Supply Chain, Inventory, Logistics and Distribution
  • Engine & Component Operations
  • Ground Service Equipment and Facilities Maintenance

This position is responsible for all applications used by our Technicians, Safety, and our corporate support center management team, who are responsible for leading these organizations. This includes the development of new strategic and functional capabilities using innovative technologies within United architecture standards and ensuring the effective and efficient delivery of new business capabilities as well as 24x7 support and resiliency. This position plans, leads, and directs all activities relating to business solution projects to ensure that strategic goals are accomplished. This role also provides leadership, performance management, and career development to a staff of Digital Technology professionals (employees). Strategy and oversight for strategic partners is also a core responsibility (contractors/vendors).

Key Responsibilities:
  • Strategic business strategy and execution- Stay abreast of industry trends, competitive posture, as well as United's business strategy & goals in order to define and evolve technology strategies and roadmaps.
  • Enterprise partnership and collaboration- Partner with key business and technology collaborators in the delivery of critical technology initiatives to meet our business goals.
  • Proactively identify and mitigate risks to the corporation from reliability, security & regulatory risks that impact the employee platforms.
  • Develop, empower, and lead a high-performance team of industry experts, engineers, and leaders.
  • Finds opportunities for business transformation through the application of technology and works in close collaboration with the other department leaders and across DT to understand needs, drive business value, and communicate results.

United Airlines is a global organization with employees around the world. This position will be Hybrid to either Chicago or Houston. Anticipated travel for this position is a minimum of 25%. Examples (but not limited) include:

  • Chicago and Houston Corporate Support Centers (monthly)
  • Airline hubs and/or TechOps locations such as ORD, IAH, EWR, SFO, DEN, LAX, IAD, LAS, AMS, LHR (as needed)
  • Delhi India United Airlines India Knowledge Center (1 – 2 times per year)
  • Leadership meetings and industry conferences (as needed)

This position reports to the Vice President of Digital Technology.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

Qualifications
What's needed to succeed (Minimum Qualifications):
  • Bachelor's degree; Information Technology, Computer Science, Computer Engineering, Management Information Systems, or other relevant STEM field of study.
  • 15+ years of relevant technology experience supporting technical operations, maintenance repair operations, safety, airport operations, network operations or crew. This should also include implementing and leading large, sophisticated platforms, programming projects and leading technology organizations.
  • Must possess proven understanding of technology strategy, performance management, business consulting, and applicable technologies.
  • Understanding of Technical Operation, Maintenance Repair, or Airline Operations processes.
  • Expertise in large high throughput technology platforms and in the design and delivery of high-performance technology systems.
  • Expertise in technology performance, monitoring, reliability, and resiliency.
  • Awareness of applicable airline industry standards and regulations.
What will help you propel from the pack (Preferred Qualifications):
  • Master's degree.
  • Supply Chain technology experience.
  • Subject matter authority of multiple business areas to guide a team of technical consultants and build cross-functional viewpoints on a subject matter.
  • Change management and Cloud technologies experience.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.


Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

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