Deskside Support
4 months ago
Waterbury, Connecticut, United States
QData
Full time
Roles and Responsibilities The role is a customer facing role that requires a self-motivated individual with strong verbal and written skills The role is driven by client service requests raised via phone as well as through internal requests raised via incidents This is a key role in service delivery support desk staff are highly involved in incident management audit controls and user administration The role is 24/6.
5 which utilizes a rotating shift pattern to provide coverage Working knowledge of the following Incident/Problem/Change management User Administration Audit Controls Service Level management Knowledge of AIX OS Knowledge of MS Operating Systems Knowledge of Ticketing System Lotus Notes Excellent written communication and verbal Communication