Technical Support Specialist, Full Time, Helpdesk

4 weeks ago


Elizabeth, New Jersey, United States Providence Care Corporation Full time

The Technical Support Specialist is responsible for support for all standard software and hardware used at Providence Care hospital.The Technical Support Specialist exercises confidentiality when accessing manager, director and senior leadership email and system accounts.The Technical Support Specialist will promote the Providence Care Mission, Vision, Values and Ethics by providing all support and service in a timely, high quality, and client-focused manner.Demonstrated knowledge of M365 applications, Windows 10/11, iGel OS, personal computer hardware and specialized softwareCreates, maintains and terminates all domain, Intranet, email and system accounts for staff as requested through the Information Systems Access Request process, following organizational Active Directory Standards; communicating with manager to provide log-in and password information for new hiresSets up, installs, configures and tests new equipment and workstation peripheral devices (e.g. mobile, laptop, CPU, VoIP phones)Specialized sub-acute Care in rehabilitation, mental health services, complex medical management and palliative careLocated on the shores of Lake Ontario surrounded by park land and walking trails



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