Manager, Sports Ticket Operations

Found in: beBee jobs US - 1 week ago

Brooklyn, New York, United States teamworkonline Full time

BSE Global ("BSE") is a multifaceted sports and entertainment business that brings people together to experience music, sports, and culture through our teams and venue. Through these experiences and in our workplace, we strive to elevate our business, grow our fan base, and cultivate a community anchored in belonging and inclusion in every aspect, on and off the court.

SUMARY

The Manager, Sports Ticket Operations is responsible for key ticket operations functions with a primary focus on the New York Liberty. On Liberty game days and select Nets game days, this individual will provide exemplary service at the box office to assist internal parties and season ticket members with ticketing and related customer service issues. This position will provide support and oversight to the New York Liberty and overall ticket operation at BSE Global and participate in special projects as business dictates.

The Manager, Sports Ticket Operations reports to the Senior Director, Sports Ticket Operations.

WHAT YOU WILL DO

  • Build and maintain manifests, season, and ticket plans in the ticket system
  • Set up price points, variable pricing and associated price components
  • Oversee invoicing and renewal process for season ticket members and on sale process for ticket plans and individual events
  • Process, review and fulfill membership contracts and ticket orders for new sales, member services and group sales
  • Fulfill internal ticket requests for the New York Liberty
  • Facilitate payment plans and works closely with sales and service teams to ensure account compliance
  • Collaborate with counterparts in Analytics, Sales & Service, Sponsorships, Marketing, and Finance to accomplish team objectives
  • Execute sales initiatives with special offer builds and 3rd party integrations
  • Monitor online sales, pricing and inventory levels
  • Ensure online functionality for all sales links and online account management for ticket holders
  • Monitor and verify all game day systems
  • Update reports on a daily, weekly, and monthly basis regarding performance against sales targets
  • Use and learn ticket technologies to improve ticket operations and service opportunities for the business

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of their position. As the nature of business demands change so, too, may the essential functions of this position.

WHO YOU ARE

  • Flexible and reliable standout colleague, always acting in the best interest of their department and the company as a whole
  • Display a keen attention to detail, strong conflict resolution, problem solving and analytical decision-making skills
  • Ability to build and maintain productive, positive relationships through strong communication and interpersonal skills
  • Demonstrates a proven ability to manage one's own time and prioritize tasks when given clearly defined goals and objectives
  • Ability to demonstrate uncompromised judgment and discretion to protect the confidentiality/privacy of others, and company documents and records

WHAT YOU BRING

  • 2-5 years of experience in ticket and/or box office operations
  • Bachelor's degree required
  • Knowledge of ticket systems and related products such as Ticketmaster, SeatGeek, and/or AXS

TRAVEL REQUIREMENTS

May be required to travel on rare occasions (

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