Senior Front Desk Supervisor
4 weeks ago
Job Category Rooms & Guest Services Operations
Location W Chicago - City Center, 172 West Adams Street, Chicago, Illinois, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Position Summary
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, Begin your purpose, Belong to an amazing global team, and Become the best version of you.
Source: Hospitality Online
-
Front Desk Supervisor
3 weeks ago
Chicago, Illinois, United States Embassy Suites by Hilton Chicago Downtown River North Full timeThe Embassy Suites by Hilton Chicago Downtown River North and Hilton Garden Inn Chicago Downtown/Magnificent Mile is seeking an enthusiastic and experienced Front Office Supervisor with leadership skills to join our TEAM. If you have a passion for hospitality and enjoy providing excellent customer service consider this exciting new...
-
Front Desk Supervisor
1 week ago
Chicago, Illinois, United States Embassy Suites by Hilton Chicago Downtown River North Full timeThe Embassy Suites by Hilton Chicago Downtown River North and Hilton Garden Inn Chicago Downtown/Magnificent Mile is seeking an enthusiastic and experienced Front Office Supervisor with leadership skills to join our TEAM. If you have a passion for hospitality and enjoy providing excellent customer service consider this exciting new...
-
Front Desk Supervisor
1 week ago
Chicago, Illinois, United States Embassy Suites by Hilton Chicago Downtown River North Full timeAs Complex Front Office Supervisor you will mentor our dynamic front office TEAM at Embassy Suites by Hilton Chicago Downtown River North and Hilton Garden Inn Downtown/Magnificent Mile ensuring outstanding customer service and delivering positive guest experiences.TEAM Culture:Our TEAM culture motivates and encourages each individual member to achieve...
-
Front Desk Supervisor
2 weeks ago
Chicago, Illinois, United States Embassy Suites by Hilton Chicago Downtown River North Full timeAs Complex Front Office Supervisor you will mentor our dynamic front office TEAM at Embassy Suites by Hilton Chicago Downtown River North and Hilton Garden Inn Downtown/Magnificent Mile ensuring outstanding customer service and delivering positive guest experiences.TEAM Culture:Our TEAM culture motivates and encourages each individual member to achieve...
-
Complex Front Desk Agent
3 weeks ago
Chicago, Illinois, United States Embassy Suites by Hilton Chicago Downtown River North Full timeThe Embassy Suites by Hilton Chicago Downtown is seeking positive and outgoing Front Desk Agents to join our TEAM as at two of our hotels in the downtown Chicago area. If you have a passion for hospitality and enjoy connecting with guests consider this opportunityT.E.A.M Together Everyone Achieves More As Complex Front Desk Agent, you will be a member of our...
-
Complex Front Desk Agent
1 week ago
Chicago, Illinois, United States Embassy Suites by Hilton Chicago Downtown River North Full timeThe Embassy Suites by Hilton Chicago Downtown is seeking positive and outgoing Front Desk Agents to join our TEAM as at two of our hotels in the downtown Chicago area. If you have a passion for hospitality and enjoy connecting with guests consider this opportunityT.E.A.M Together Everyone Achieves More As Complex Front Desk Agent, you will be a member of our...
-
Complex Front Desk Agent
2 weeks ago
Chicago, Illinois, United States Embassy Suites by Hilton Chicago Downtown River North Full timeAs Complex Front Desk Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience. TEAM Culture:Our TEAM culture motivates and encourages each individual member...
-
Complex Front Desk Agent
1 week ago
Chicago, Illinois, United States Embassy Suites by Hilton Chicago Downtown River North Full timeAs Complex Front Desk Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience. TEAM Culture:Our TEAM culture motivates and encourages each individual member...
-
Front Office Supervisor
3 weeks ago
Chicago, Illinois, United States Hampton Inn Homewood Suite by Hilton Chicago Downtown West Loop Full timeWhat's in it for you...Insurance enrollment available from DAY 1Paid time off available from DAY 1Holiday pay available from DAY 1401(k) enrollment after 30 daysHotel and travel discounts at worldwide destinationsProfessional development and promotion opportunitiesThe impact you'll make... The Front Desk Supervisor is part of the management structure of the...
-
Front Office Supervisor
3 weeks ago
Chicago, Illinois, United States Hampton Inn & Suites Chicago-Downtown Full timeWhat's in it for you...Insurance enrollment available from DAY 1Paid time off available from DAY 1Holiday pay available from DAY 1401(k) enrollment after 30 daysHotel and travel discounts at worldwide destinationsProfessional development and promotion opportunitiesThe impact you'll make... The Front Desk Supervisor is part of the management structure of the...
-
Front Office Supervisor
1 week ago
Chicago, Illinois, United States Hampton Inn & Suites Chicago-Downtown Full timeWhat's in it for you...Insurance enrollment available from DAY 1Paid time off available from DAY 1Holiday pay available from DAY 1401(k) enrollment after 30 daysHotel and travel discounts at worldwide destinationsProfessional development and promotion opportunitiesThe impact you'll make... The Front Desk Supervisor is part of the management structure of the...
-
Front Desk Agent
1 week ago
Chicago, Illinois, United States Spearhead Hospitality, LLC Full time***THIS ROLE IS LOCATED at one of our Portfolio locations***The Robey2018 W. North AvenueChicago, IL 60647Spearhead Hospitality is a Chicago based boutique hospitality management company with a portfolio that includes the Robey Hotel, Canal Street Eatery & Market and the Chicago Getaway Hostel with a potential of additional properties under...
-
Front Desk Agent
3 weeks ago
Chicago, Illinois, United States Spearhead Hospitality, LLC Full time***THIS ROLE IS LOCATED at one of our Portfolio locations***The Robey2018 W. North AvenueChicago, IL 60647Spearhead Hospitality is a Chicago based boutique hospitality management company with a portfolio that includes the Robey Hotel, Canal Street Eatery & Market and the Chicago Getaway Hostel with a potential of additional properties under...
-
Front Desk Agent
3 weeks ago
Chicago, Illinois, United States tapwage Full timeSeeking charismatic guest service professionals to join our ROCKSTAR TEAM. If you're outgoing and have a desire to grow your career, APPLY NOWCompensation: Competitive salary based on experience, Full-TimeAs Guest Service Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine...
-
Front Desk Agent
1 week ago
Chicago, Illinois, United States tapwage Full timeSeeking charismatic guest service professionals to join our ROCKSTAR TEAM. If you're outgoing and have a desire to grow your career, APPLY NOWCompensation: Competitive salary based on experience, Full-TimeAs Guest Service Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine...
-
Front Desk Operations Manager
1 week ago
Chicago, Illinois, United States Embassy Suites by Hilton Chicago Downtown Magnificent Mile Full timeA PM Front Desk Operations Manager is responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As PM Front Desk Operations Manager, you would be responsible for directing and administering Front Office operations in the hotel's...
-
PM Front Desk Operations Manager
1 week ago
Chicago, Illinois, United States Hilton Full timeA PM Front Desk Operations Manager is responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As PM Front Desk Operations Manager, you would be responsible for directing and administering Front Office operations in the hotel's...
-
Front Desk Agent
2 weeks ago
Chicago, Illinois, United States Sage Hospitality Group Full timeWhy us?Why Us - The Blackstone (1)Job OverviewResponds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.Responsibilities Greets and completes established...
-
Front Desk Agent
1 week ago
Chicago, Illinois, United States Sage Hospitality Group Full timeWhy us?Why Us - The Blackstone (1)Job OverviewResponds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.Responsibilities Greets and completes established...
-
Programmatic Trading Manager
3 weeks ago
Chicago, Illinois, United States The Trade Desk Full timeThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...
