Sea Logistics LCL Operational Care Specialist
2 weeks ago
sea logistics standards and compliance guidelines with focus on ensuring operational excellence and great customer service in collaboration with other team members. Your Responsibilities
- Highest quality of Customer Service. Responsibilities include maintaining communication with vendor, shipper, customer, carrier and Kuehne+Nagel overseas offices throughout the process.
- Work with team members to establish customer profile and credit terms.
- You will manage all customer contact at file level regarding exceptions.
- You will increase customer service satisfaction and business share through quality customer contact.
- Responsible to review original quotation and ensure that an updated quotation matching to the actual cargo specifications is presented to the client.
- Consult shippers on compliance matters and regulatory obligations to help source proper SLI (shipper letter of instruction) information.
- You will coordinate with shippers, truckers and carriers (SaCo Gateway / Co-loaders) for the export of shipments; complete process of shipment including arranging for cargo collection and inland transportation, booking, document preparation (bill of lading, billing invoice, certificate of origin and/or AES if applicable), forwarding, follow up with tracking and tracing, data quality requirements, FSL, problem identification/resolution where capable/authorized.
- Action booking according to myKN Quote & Book process, including linking of QBT-Nr. to the actual booking allowing customer visibility on myKN Track.
- Ensure highest level of data quality by processing the shipment accurately Review and ensure alignment of shipping instructions and to clarify any deviations/conflicts.
- 2+ years current industry work experience in LCL sea logistics.
- You have working knowledge of domestic and international geography, including countries, major cities, seaports; basic knowledge of U.S. Administration Regulations (FMC, EAR, Hazmat) and other government agency requirements
- Proficient in MS Office Applications
- You have the ability to report to the office 4 days per week.
- You have the ability to travel to Detroit, MI during your second week of employment for in person New Hire Sea Logistics Training.
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