Service Scheduling BDC

3 weeks ago

Westerville, Ohio, United States Roush Holdings Inc Full time

Company Overview

Roush Honda is a 100% employee-owned company and Top-Rated Auto Dealership. When you step into our dealerships, you will understand why we're different. We strive to provide a sense of belonging within our family-like workplace culture. Yes, we offer great benefits, opportunities for advancement, community involvement, and we're closed on Sundays. However, we believe our growth and success come from our employees having a stake in our Employee-Owned Company. We provide an opportunity for the people who build the business to take it forward. We count on everyone to work together toward a common goal. When you work at Roush Honda, You Own It

Automotive Service Scheduler BDC

Monday - Thursday 12:15p-9p rotating Friday or Saturday 8a-6p

Job Summary

As a Service BDC Scheduler, you will be assisting customers with requests for repair and maintenance by documenting their needs, answering questions or concerns within the scheduling systems. This job requires a patient and stable work style and consistency in dealing with repetitive routine. A customer service, team-oriented focus is of utmost importance as you will be working with a direct team of ten.

Benefits

  • Shown Appointment Bonus
  • Employee Stock Ownership Plan
  • Employee Referral Program
  • Parts, Service and Vehicle Discounts
  • Company-paid Short-Term Disability
  • Company-paid Basic Life Insurance
  • Long-term Disability
  • Voluntary Life Insurance
  • Health, Dental & Vision Insurance
  • Paid Time Off
  • 401k


Qualifications

  • Excellent phone, communication, listening and computer skills
  • Excellent verbal and written communication skills
  • Proficient typing skills
  • Commitment to a high level of customer service is essential
  • Strong work ethic
  • Punctual and reliable
  • Must be detail-oriented and have exceptional time management skills
  • Ability to follow instructions and thrive in a fast-paced environment
  • Team player
  • Exhibits a "can-do" attitude

Automotive Service Scheduling BDC Primary Responsibilities

  • Answer all calls promptly in a positive and professional manner
  • Ability to follow script to seek information from customer regarding their vehicle service needs
  • Actively listen to the customer's inquiries and requests while asking questions and verifying information throughout the process to ensure a "great first impression."
  • Review customer's service history and update customer information as needed with internal software
  • Schedule appropriate date/drop-off time, estimate the cost of the service, and the expected completion time
  • Work together with the parts department to ensure parts are in stock for scheduled repairs
  • Be patient and maintain composure at all times
  • Promptly address customers questions or concerns via phone, email and/or text
  • Contact customers to reschedule appointments that were missed or canceled
  • Communicate with service dispatch regularly to bring in additional service work
  • Meet or exceed expected call volume goals
  • Performs other related duties as assigned

Requirements

  • Previous call center or similar experience of 1-2 years
  • Pleasant telephone manner and customer service persona
  • Proficient with or the ability to quickly learn software used for recording information and processing repair orders
  • Knowledge of the automotive industry is preferred but not required
  • Excellent organizational skills and attention to detail
  • Excellent written and verbal communication skills
  • Consent to a background check and drug screening
  • Prolonged periods sitting or standing at a desk and working on a computer and answering phones
  • High School Diploma or GED


Compensation details: 16-16 Yearly Salary

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