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Sales Associate

3 months ago

Beverly Hills, California, United States Richemont Full time

Sales Associate

Vacheron Constantin | Beverly Hills, CA

Vacheron Constantin is seeking a Sales Associate with a proven track record in nurturing client relationships and delivering outstanding customer service. As an Ambassador of the Maison, you are tasked with surpassing sales targets set by management and actively expanding your client base.

KEY RESPONSIBILITIES

Sales Achievement & Client Development:

  • Consistently meet or exceed individual and boutique monthly sales targets as directed by management
  • Cultivate strong client relationships both within and outside the boutique, embodying the organization's values
  • Show initiative in attracting new clients and expanding existing clientele
  • Foster high-value sales, particularly focusing on engaging Les Cabinotiers clientele
  • Ensure exceptional customer service for every client
  • Demonstrate expert product knowledge and Maison heritage
  • Assist clients with pre- and post-sales Customer Service needs
  • Maintain the brand's exceptional standards
Client Relationship Management:
  • Build strong client relationships through exceptional service and Maison-specific CRM initiatives
  • Maintain CRM outreach standards for clienteling and follow-up
  • Consistently and accurately record client data for follow-up and relationship building, utilizing available tools effectively
  • Effectively address and escalate client concerns or issues to Management
  • Collaborate with Management to create and participate in in-store and offsite events and networking
Daily Boutique Operations:
  • Adhere to all security and operational policies and procedures for the Group, Maison, and boutique
  • Assist in the daily setup and breakdown of the boutique, and report any maintenance issues
  • Contribute to merchandising and daily maintenance of displays and back-stock
  • Engage in daily and annual inventories and cycle counts for successful audits
  • Support special projects as required (e.g., price adjustments, back-office assistance)
JOB PROFILE

Education:
  • College degree preferred
Required Experience:
  • 2 to 5 years of experience in luxury retail, service, or hospitality environments
  • Basic knowledge or interest in timepiece movements
Technical Skills / Abilities:
  • Thorough understanding of Customer Service requirements and priorities
  • Proficiency in computer skills
  • Familiarity with SAP is advantageous
Personal Skills:
  • Additional language proficiency is beneficial
  • Strong interpersonal and communication skills are essential
  • Demonstrated attention to detail and multitasking abilities
  • Self-motivated with a collaborative mindset
  • Flexible to work retail hours, including evenings and weekends
Richemont provides a competitive compensation and benefits package for eligible employees. Only shortlisted candidates will be contacted. Hourly compensation ranges from $25 to $27 with eligibility for commission.