Staffing Coordinator/ CNA
2 months ago
Hiring Staffing Coordinator
The Staffing Coordinator is responsible for the staffing of all client service hours. This position ensures that shifts are staffed with qualified caregivers whose skill and availability matches client needs and that new assignments and/or scheduling changes are properly communicated with caregivers and clients. In addition, the Scheduling Coordinator functions as the "Caregiver of the Caregivers," serving as the agency liaison with caregivers to foster engagement and promote employee retention.
MINIMUM QUALIFICATIONS:
Must have some experience with Wellsky, VA Billing, and accounts receivable .
·High school graduate.
· 1 year of related experience; scheduling and/or health care preferred.
·Must possess excellent written and verbal communication skills, telephone etiquette, and be able to interact effectively with persons from diverse backgrounds with a strong customer service orientation.
·Must possess exceptional organizational skills and follow-through and be comfortable utilizing various technologies and computer programs.
·Able to exercise initiative, problem solve and apply sound judgment.
·Able to work under pressure and manage multiple demands simultaneously.
·Must present a positive and professional business image.
·Must pass a criminal background check.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
·Schedule client shifts with eligible caregivers whose knowledge, skill and availability matches the service needs of the client.
·Communicate new assignments and/or scheduling changes to caregivers and clients.
·Maintain accurate schedules for clients in the agency's CRM system.
·Maintain accurate contact information and availability for caregivers in the agency's CRM system.
·Document events in the agency's CRM system.
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